In Service Engineer Air&Inerting Systems (H/F) - AIRBUS CUSTOMER SERVICES SDN BHD

AEROCONTACT; Sepang; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading company in aircraft engineering is seeking an experienced engineer to provide technical support and troubleshooting assistance to clients in the aircraft industry. This role requires strong communication skills, analytical abilities, and a deep understanding of various aircraft systems. Regular international travel is a vital aspect of the position, requiring adaptability and flexibility. Join their team and contribute to enhancing customer experiences while ensuring compliance and quality in aircraft operations.

Benefits

Flexible working arrangements

Diverse and inclusive working environment

Qualifications

• Experience in providing technical support to aircraft systems.
• Ability to travel regularly, especially in Asia Pacific and Europe.
• Strong understanding of compliance risks and commitment to integrity.

Responsibilities

• Provide autonomous engineering assistance for aircraft troubleshooting.
• Analyze in-service events to ensure airworthiness and quality.
• Manage customer communication and deliver technical presentations.

Skills

Customer communication

Troubleshooting

Analytical skills

Technical presentation

Knowledge of aircraft systems

Job description

Job Description

1. Fully autonomously providing engineering assistance to customers to troubleshoot and operate their aircraft, offer maintenance recommendations (reliability improvement, cost optimization), and enhance understanding of aircraft design within the defined time scale and quality standards. The role may include technical on-site assistance for complex troubleshooting when necessary.
2. Analyze in-service events to identify potential impacts (including airworthiness and quality), initiate corrective actions, and ensure proper follow-up with relevant customer service teams.
3. Identify and investigate emerging hot topics affecting the fleet and specific customers, working with fleet managers and central teams to define corrective actions (mitigation and terminating solutions).
4. Manage customer communication at various levels and contexts: over the phone, in person, during troubleshooting on aircraft, or during airline events (fleet review meetings, workshops, expert forums, regional conferences).
5. Support regional fleet management and deliver technical presentations during face-to-face meetings with customers on-site.
6. Your technical scope includes systems and specialties such as:

• ATA 36 - Pneumatic / Bleed
• ATA 21 - Air Conditioning
• ATA 47 - Fuel Tank Inerting System (FTIS)
• ATA 30 - Wing Anti-Ice (WAI)
• Cabin Air Quality
• Duct Repair

This role involves regular international travel, especially in Asia Pacific and Europe, so willingness to travel is required.

This position requires awareness of potential compliance risks and a commitment to act with integrity, supporting the company's success, reputation, and sustainable growth.

Company: Airbus Customer Services Sdn Bhd

Employment Type: Permanent

Experience Level: Professional

Job Family: Customer Engineering, Technical Support & Services

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