Implementation & Support Consultant - POS (Malaysian)

Shiji Group; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

An established industry player is seeking a middle-level implementation professional to manage F&B POS projects in dynamic hotel and restaurant environments. This role involves understanding customer needs, configuring solutions, and providing on-site support. You will engage with various internal teams and ensure that systems meet operational workflows. If you're a fast learner with strong communication skills and a passion for technology, this opportunity is perfect for you to make a significant impact in the hospitality industry.

Qualifications

• 2-5 years of IT project experience with user training.
• Degree in a technical, hospitality, or business field required.

Responsibilities

• Handle F&B POS implementation projects at customer sites.
• Provide technical support and coordinate with internal teams.

Skills

IT project management

User training

Effective communication

Technical support

Education

Degree in technical, hospitality, or business field

Tools

Microsoft Office Suite

F&B POS systems

Windows environment

Job description

Company Description

Shiji Group provides software solutions and services for the hospitality, food service, retail, and entertainment industries, ranging from hotel management solutions to food and beverage and retail systems, payment gateways, data management, online distribution, and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises 5,000 employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. Shiji is committed to connecting the global business of hospitality with an integrated suite of technological solutions that empower companies to better connect with their guests.

Job Description

Middle level implementation professional to handle and complete F&B POS implementation projects in hotel and restaurant environments at customer sites or remotely.

• Understand the customer’s needs and operation workflow; then install, set up, and configure the solution at the customer site.
• POS implementation includes: understanding user requirements, installing and setting up equipment such as servers, workstations, printers, and other relevant devices, system configuration, restaurant menu items configuration, site survey and testing for system equipment, user training, on-site system testing, simple documentation, moving hardware equipment on-site, go-live standby support, and after go-live support.
• Connecting and testing network cable connections for multiple hardware devices is required.
• Ensure the solution meets specifications and functions per customer-specific operational workflow.
• Report additional functional requests from customers to our internal Product and Development team.
• Answer operational and application questions and consult the customer.
• After 'go-live', provide technical support to the customer when necessary.
• Coordinate work with various internal technical teams, such as Product Team, Support Team, and Development Team.

Qualifications

• Degree from an accredited college or university in a technical, hospitality, or business field.
• 2-5 years of overall experience in relevant roles, handling IT projects and user training.
• Professional skill in a Windows environment for enterprise-level projects.
• Proficiency in Microsoft suite of products, particularly Outlook, Excel, Word, Project, and PowerPoint.
• Previous experience with other F&B POS systems or Hotel IT projects.

Job Requirements

• Fast learner to pick up the company’s various IT solutions; able to handle system installation.
• Ability to communicate effectively and build rapport with team members and clients.
• Adhere to company standards, policies, and procedures.
• Willing to work overtime, weekends, and holidays as requested.
• Willing to work with a wide variety of cultures.
• Willing to be contactable on an on-call basis after hours by mobile phone.
• Willing to travel locally and overseas for project sites in different locations.