IMMIGRATION CONSULTANT

Santa Fe Relocation; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading relocation company in Malaysia seeks an Immigration Consultant to manage client expectations and provide end-to-end services for work and residence authorization. The role involves direct interaction with corporate clients and government authorities, ensuring all documentation meets compliance standards. Ideal candidates will have relevant qualifications and a strong background in immigration processes.

Benefits

Professional development opportunities

Flexible working hours

Qualifications

• 2 years relevant immigration experience required.
• Fluent in English and local language.
• Knowledge of ISO standards for documentation.

Responsibilities

• Provide end-to-end immigration services to clients.
• Monitor document expiry dates and maintain data accuracy.
• Develop relationships with government authorities.

Skills

Client Management

Communication

Documentation Handling

Education

Tertiary Qualification in relevant discipline

Current registration as Immigration Consultant

Job description

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Provide end-to-end service in relation to secure work/residence authorization for corporate clients or direct consumers.

Manage client expectations and provide client’s contractual agreement or Santa Fe KPIs’ ensuring every service is billed as per approved pricing.

Monitor documents expiry dates and alert clients as appropriate.

Input all necessary information in CORE (or any other database used by the group to monitor and deliver Immigration services) and ensure data accuracy.

Ensure filing/archiving of every case as per ISO requirements.

Respond promptly and accurately to all communication and requests from applicants, Corporate Mobility/HR, internal clients and Government Authorities.

Ensure the service delivered is consistent with agreed Scope of Work (SOW) and alert Client and/or Manager should be service require additional quote.

Develop and maintain solid relationships with Government/Immigration authorities and obtain updates related to specific cases or Policies if any changes.

Requirements:

Tertiary Qualification in relevant discipline

Current registration as Immigration Consultant in locations where required by Legislation.

Must have at least 2 years’ relevant immigration experience.

Superior English ability and fluency in local language depending on office location.

The attributes and behaviours required for Santa Fe Values of Quality, Efficiency, People, Safety, Respect and Ethics.

Candidates with relevant industry experience with more than 5 years of service will consider for a senior role.

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Salary match Number of applicants Skills match

Santa Fe is a leading relocation company operating throughout Asia, providing high quality relocation services to individual and corporate clients. It was established in Hong Kong in 1980, based on an international household goods moving concept. Quickly, Santa Fe became the largest company of its type in Hong Kong and in 1988 was acquired by the East Asiatic Company Limited

This provided additional financial strength and development leading to offices in Singapore, Thailand and China. At the end of 2000, Santa Fe acquired the Asian operations of Global Silverhawk, providing it with a solid presence in Japan, Indonesia, Malaysia and the Philippines. Today, Santa Fe offers a full range of relocation services in 23 cities throughout Asia. As a full-scale relocation services provider, Santa Fe provides household goods moving, home and school search, familiarisation programmes, settling-in assistance, cross-cultural training, maid & handyman services, visa & immigration services, furniture rental, and many other related services.

Each year, Santa Fe handles in excess of 10,000 relocations throughout the world and it is proud to be a major player in the global relocations industry. Santa Fe strives to attract and retain the most suitable staff for providing its services. It is a fact that staff morale is kept high at Santa Fe, while staff turnover is kept at a minimum. By constantly investing in the development of staff through internal and external training, Santa Fe can say with confidence that its possesses the expertise, the logistics know-how, and above all, the people, to ensure that every client receives the highest possible level of personal attention.

Santa Fe is active in a variety of community events and charitable organisations. This is done to create goodwill, motivate staff, and improve the world in which we live. In all markets, Santa Fe sponsors chamber and other expatriate organisations that are dedicated to fostering international business and social relationships. Some of the community organisations supported by Santa Fe include women's groups, crisis help-lines, amateur arts organisations, non-profit sports leagues, Crossroads International, and the Johns Hopkins Singapore Research Fund which focuses on the research and treatment of cancer.

The mission of Santa Fe is simple: "To provide premium relocation services to corporations and families in a manner that minimises the negative impact on the environment." This will be achieved by strict attention to the principles of service quality, efficiency of our processes, and the development of our people.

Santa Fe is a leading relocation company operating throughout Asia, providing high quality relocation services to individual and corporate clients. It was established in Hong Kong in 1980, based on an international household goods moving concept. Quickly, Santa Fe became the largest company of its type in Hong Kong and in 1988 was acquired by the East Asiatic Company Limited

This provided additional financial strength and development leading to offices in Singapore, Thailand and China. At the end of 2000, Santa Fe acquired the Asian operations of Global Silverhawk, providing it with a solid presence in Japan, Indonesia, Malaysia and the Philippines. Today, Santa Fe offers a full range of relocation services in 23 cities throughout Asia. As a full-scale relocation services provider, Santa Fe provides household goods moving, home and school search, familiarisation programmes, settling-in assistance, cross-cultural training, maid & handyman services, visa & immigration services, furniture rental, and many other related services.

Each year, Santa Fe handles in excess of 10,000 relocations throughout the world and it is proud to be a major player in the global relocations industry. Santa Fe strives to attract and retain the most suitable staff for providing its services. It is a fact that staff morale is kept high at Santa Fe, while staff turnover is kept at a minimum. By constantly investing in the development of staff through internal and external training, Santa Fe can say with confidence that its possesses the expertise, the logistics know-how, and above all, the people, to ensure that every client receives the highest possible level of personal attention.

Santa Fe is active in a variety of community events and charitable organisations. This is done to create goodwill, motivate staff, and improve the world in which we live. In all markets, Santa Fe sponsors chamber and other expatriate organisations that are dedicated to fostering international business and social relationships. Some of the community organisations supported by Santa Fe include women's groups, crisis help-lines, amateur arts organisations, non-profit sports leagues, Crossroads International, and the Johns Hopkins Singapore Research Fund which focuses on the research and treatment of cancer.

The mission of Santa Fe is simple: "To provide premium relocation services to corporations and families in a manner that minimises the negative impact on the environment." This will be achieved by strict attention to the principles of service quality, efficiency of our processes, and the development of our people.

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