Immigration Case Processing Officer (APAC support)

Fragomen; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading immigration services firm in Kuala Lumpur seeks an Immigration Case Processing Officer to manage the end-to-end immigration process for the APAC region. The ideal candidate has strong attention to detail and is confident with workflow systems. We value teamwork and effective communication in building relationships across cultures. Fresh graduates are welcomed to apply, and this position offers the chance to develop a rewarding career in a supportive environment.

Benefits

International exposure

Supportive professional environment

Diversity and inclusion commitment

Qualifications

• 1-2 years of experience in immigration processing or shared services operations is beneficial.
• Strong attention to detail with the ability to work independently and meet deadlines.
• Excellent communication skills (written, verbal, and virtual) with the ability to work across cultures and build strong relationships.

Responsibilities

• Manage the end-to-end immigration process for the APAC region.
• Prepare and draft immigration applications accurately and on time.
• Maintain client records in Fragomen’s systems with accuracy and confidentiality.
• Act as a subject matter expert on operational workflows.
• Proactively identify and resolve issues to protect the client experience.

Skills

Attention to detail

Excellent communication skills

Ability to work independently

Experience in immigration processing

Job description

Immigration Case Processing Officer (APAC support)

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Are you process-driven, detail-oriented, client-focused and looking to be part of something impactful? We’re expanding our Shared Services Operations team at Fragomen, and this is a fantastic opportunity to develop your career in a global professional services environment while contributing to the success of Fragomen’s APAC Shared Services hub.

About the Team

Fragomen APAC Operations team provides global corporate immigration services and exceptional business support to clients around the world. Our team in Malaysia plays a vital role in helping clients meet their operational goals, especially in managing data, processes, and compliance with precision.

Responsibilities

• Manage the end-to-end immigration process for the APAC region, from reviewing documents to final approval and client communication.
• Prepare and draft immigration applications accurately and on time, ensure clients’ immigration needs are met.
• Maintain client records in Fragomen’s systems with accuracy, confidentiality, and compliance.
• Upload case documents and government decisions to our database.
• Act as a subject matter expert on operational workflows, spotting opportunities to improve efficiency.
• Proactively identify and resolve issues, escalating when needed to protect the client experience.
• Deliver high-quality work on time, while managing multiple competing priorities.
• Collaborate with team members to ensure effective workflow management and resource utilisation.

1–2 years of experience in immigration processing or shared services operations is beneficial.

Strong attention to detail with the ability to work independently and meet deadlines.

Confident with picking up ticketing or workflow systems.

Excellent communication skills (written, verbal, and virtual) with the ability to work across cultures and build strong relationships.

A dependable team player who promotes teamwork and contributes to a positive workplace culture.

Fresh graduates are welcomed to apply

What we offer

At Fragomen, you’ll be part of the world’s leading immigration services provider. You’ll gain international exposure, learn from industry experts, and build your career in a supportive and professional environment. We’re not just looking for the right candidate — we want this to be the right fit for you too.

Interested? Apply now. Don’t forget to include your CV and cover letter.

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants.

All offers and/or employment contracts are contingent upon the successful completion of the Firm's pre-employment screening process. This includes verifying the candidate's identity, confirming legal authorization to work in the location for the offered position, and conducting a comprehensive background check in compliance with local regulations.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What’s your expected monthly basic salary?
• How would you rate your English language skills?
• How much notice are you required to give your current employer?

Fragomen is a leading firm dedicated to immigration services worldwide. The firm has more than 6,000 immigration professionals and support staff in more than 60 offices across the Americas, EMEA and Asia Pacific. A member of the Am Law 100 and Am Law Global 100, Fragomen offers immigration support in more than 170 countries. Fragomen’s professionals are respected leaders in the immigration field, and the firm is regularly recognized as a leading employer of minority and female attorneys.

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants.

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