Immediate Hiring- Mandarin Customer Success Specialist (Reservation Support)

Agensi Pekerjaan JobScoper Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency in Kuala Lumpur is seeking individuals for a customer service role requiring fluent English and Mandarin. Responsibilities include assisting guests with reservations, guiding customers on services, and providing effective solutions. The position offers training, allowances, and benefits. Flexibility to work in 24/7 rotational shifts is required. Fresh graduates are welcome to apply.

Benefits

Training Provided

Allowance Provided

Annual leave/Medical leave

Qualifications

• Fresh graduates are welcome to apply.
• Experience in customer service or banking is a plus.
• Eager to learn and improve.

Responsibilities

• Assist guests with planning and booking reservations and services.
• Guide customers on self-service tools and automated banking channels.
• Understand customer needs, analyze issues, and provide effective solutions.

Skills

Fluent in English

Fluent in Mandarin

Strong written and verbal communication skills

Ability to build strong customer relationships

Education

SPM graduate or equivalent

Job description

Job Responsibility

• Assist guests with planning and booking reservations and services
• Guide customers on self-service tools and automated banking channels
• Follow up with customers for transaction confirmations and request supporting documents when necessary
• Understand customer needs, analyze issues, and provide effective solutions
• Support the achievement of individual and team performance goals (KPIs)

Job Requirements

• Minimum education: SPM graduate or equivalent; Fresh graduates are welcome to apply
• Fluent in English and Mandarin, with strong written and verbal communication skills
• Flexible to work in 24/7 rotational shifts (2 days off)
• Proven ability to build strong customer relationships
• Experience in customer service is a plus
• Experience in banking or financial services customer support is a plus
• Eager to learn and improve

Job Benefits

• Training Provided
• Allowance Provided
• 24/7 Rotational Shift; 5 working days, 2 days off
• Annual leave/Medical leave