[Immediate Hiring] Customer Service-Work from home

UBASE; Kuala Lumpur; Remote; MYR 20,000 - 100,000; Full time

Job summary

A leading business process outsourcing company in Kuala Lumpur is seeking a Customer Support Specialist. Responsibilities include responding to customer inquiries, educating users on products, and adhering to compliance guidelines. Candidates should possess strong communication skills and at least one year of experience in customer service or live chat, with a preference for those familiar with fintech and cryptocurrency. Flexible shifts are required.

Benefits

Medical Insurance

Annual Optical and Dental benefit

Parking

Sick leave

Maternity leave

Hospitalization Wellbeing benefits

Qualifications

• Experience in customer service or support, preferably in fintech or crypto.
• Flexibility to work in shifts (including weekends and holidays).
• At least 1 year of customer service experience or live chat experience.

Responsibilities

• Provide timely and professional responses to customer inquiries.
• Maintain an in-depth understanding of products and services.
• Adhere to internal protocols and regulatory compliance guidelines.

Skills

Strong written and verbal communication skills

Experience in customer service or support

Ability to work in a fast-paced environment

Tech-savvy with familiarity in cryptocurrency

Problem-solving mindset

Job description

Overview

UBASE Asia Sdn Bhd is a subsidiary of UBASE, Inc., a leading business process outsourcing (BPO) company based in South Korea. UBASE Asia delivers customer and business process management solutions across industries including telecommunications, e-commerce, and finance. The company emphasizes employee engagement, development, and a dynamic work environment.

Responsibilities

1. Customer Support & Issue Resolution

   Provide timely, accurate, and professional responses to customer inquiries with empathy. Handle a high volume of interactions efficiently while clarifying complaints and offering solutions. Identify and escalate complex issues to internal teams (tech support, compliance, fraud, etc.) and follow up on unresolved cases.

2. Product Knowledge & User Education

   Maintain an in-depth understanding of products and services (spot trading, futures, P2P, staking, etc.). Guide users through account setup, KYC, deposits/withdrawals, and trading processes. Proactively educate users on platform updates, new features, and security practices.

3. Compliance, Security & Risk Management

   Adhere to internal protocols and regulatory compliance guidelines. Monitor and report suspicious behavior, scams, or fraud attempts. Ensure all interactions align with security best practices. Collect user feedback and report recurring issues for product improvement. Document customer interactions and maintain accurate case logs. Provide support in multiple languages as required, prioritizing bilingual or multilingual service.

Qualifications & Key Skills

• Strong written and verbal communication skills.
• Experience in customer service or support, preferably in fintech or crypto.
• Ability to work in a fast-paced and high-pressure environment.
• Flexibility to work in shifts (including weekends and holidays).
• Tech-savvy with familiarity in cryptocurrency and blockchain technology.
• Problem-solving mindset and attention to detail.
• At least 1 year of customer service experience or live chat experience.

Salary & Interview Process

Salary information is requested to be included in the profile for insights. If applicable, applicants may be asked to answer questions such as: right to work in Malaysia, expected monthly basic salary, qualifications, years of customer service experience, languages, and prior call center experience.

Benefits

Medical Insurance, Annual Optical and Dental benefit, Parking, Global Cultural Platform, Sick, Maternity, Hospitalization Wellbeing benefits.

Additional Notes

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