Immediate Hiring! Basic RM2800, ENGLISH speaker Customer Services Assistant @ JB (E-HAILING)

Agensi Pekerjaan JEV Management Sdn Bhd; Iskandar Puteri; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a passionate Customer Services Assistant for an exciting role in Iskandar Puteri. This position offers a dynamic work environment where you will engage with customers across various channels, addressing inquiries related to ride-hailing and food delivery services. With no prior experience required, this is a fantastic opportunity for fresh graduates to kickstart their careers in customer service. Enjoy a comprehensive training program, competitive salary, and a range of perks including annual leave and a shuttle service. If you are enthusiastic about enhancing customer experiences, we want to hear from you!

Benefits

Paid training

Annual leave

Medical leave

Shuttle service

KPI allowance

Night shift allowance

Qualifications

• No experience required; fresh graduates are welcome to apply.
• Fluency in reading and writing in English is a must.

Responsibilities

• Address and resolve customer inquiries across various channels.
• Manage and resolve customer complaints and issues effectively.
• Help customers with order modifications and cancellations.

Skills

Customer Service

Multitasking

Time Management

Fluency in English

Education

SPM and above

Job description

Agensi Pekerjaan JEV Management Sdn Bhd is hiring a Full time Immediate Hiring!! Basic RM2800, ENGLISH speaker Customer Services Assistant @ JB (E-HAILING) role in Iskandar Puteri, Johor. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
  • Saturday: Morning, Afternoon, Evening
  • Sunday: Morning, Afternoon, Evening
• No experience required for this role
• Expected salary: RM2,800 per month

• Salary Package: RM2100 + KPI ALLOWANCE UP TO RM400 + NIGHT SHIFT ALLOWANCE UP TO RM 300

• EPF+SOCSO

• 12 ANNUAL LEAVE + 14 MEDICAL LEAVE is PROVIDED

• 1 month paid training is provided

• FREE Shuttle service at some location.

· Location: NEAR Nusa Jaya

Requirements

• Possess at least SPM and above. Fresh graduate is welcome to apply.

• Fluency in reading and writing in English is a must

· 24 Hours rotational shift (9 Hours including 1 hour break)

· 6 Workdays and 1 Rotational Off day including working on weekend and public holidays.

• Passionate on customer experience related tasks

• Able to work in a fast-paced environment.

• Strong ability to multitask, prioritize and manage time effectively.

• You are required to work on site at Medini 7 Office

• Available to start work on 14 April 2025

Responsibility

• Address and resolve inbound customer inquiries across various channels, including phone, chat, and email, related to ride-hailing, food delivery, and other services.

• Manage and resolve customer complaints and issues, including those related to driver or delivery partner performance, service quality, and order discrepancies.

• Help customers with order modifications, cancellations, and refunds as needed, ensuring a smooth and efficient process.

• Clearly communicate any changes in service policies, terms, or conditions to customers, ensuring they are well-informed.

• Keep current with any updates in service policies, operational procedures, and customer service best practices.

About Company

Our client is a leading global provider of technology-enabled business process outsourcing solutions. The project is a Singaporean multinational technology company headquartered in One-North, Singapore. It is the developer of a super-app for ride-hailing, food delivery, and digital payment services on mobile devices that operates in Singapore, Malaysia, Cambodia, Indonesia, Myanmar, the Philippines, Thailand, and Vietnam.

Ready to take the next step? We want to see your talent, submit your resume now to [e-mail], with the email title: Customer Services Assistant.