IKEA Food Assistant (Full Time)

IKEA; Johor Bahru; On-site; MYR 24,000 - 30,000; Full time

Job summary

A leading company in home furnishings is looking for a dedicated team member to enhance customer experiences in their food services. You will ensure customer satisfaction, follow operational routines, and promote a safety-first culture while working in a vibrant retail environment. Join us to serve delicious food and create memorable experiences for our customers.

Qualifications

• Experience handling cash registers in food services.
• Sales-driven and motivated to work in retail.

Responsibilities

• Ensure customers are always in focus and strive to make them smile.
• Follow cash handling procedures for security.
• Optimize sales through up-selling and add-on sales.

Skills

Customer Service

Sales

Attention to Detail

Job description

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own, and operate shopping centres that are anchored by IKEA and create walkable communities by including residential, office, and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women, and the environment.

Job Description

Your assignment:

1. You ensure our customers are always in focus and strive to make them smile. You are a good listener and able to support the customer with an attitude based on the IKEA values.
2. You comply with and follow internal rules, policies, and daily operational routines regarding issues like quality, food safety, and stock figures as set by your manager.
3. You understand our daily and weekly service targets and help to improve our service delivery.
4. You follow cash handling procedures to ensure the security of money handling.
5. You work to optimize sales, e.g., up-selling and add-on sales.
6. You help and support colleagues when needed, share your knowledge, and encourage them to do the same.
7. You are passionate about the food we serve/sell, actively learn about it, and share your knowledge with customers and colleagues.
8. Promoting a safety-first culture, as well as coaching others to ensure routines and requirements are known and followed in all daily work.

Qualifications

• You have experience handling cash registers in the food services industry.
• You demonstrate excellent customer service, are sales-driven, and motivated to work in a vibrant retail environment.
• You are passionate about food and people.
• You are flexible, open, curious, eager to learn, and enjoy working with others.
• You have good attention to detail and can prioritize and organize your duties efficiently.
• You take pride in serving our range to customers and want to give them a tasty reason to return again and again!
• Willing to work 40 hours weekly, including weekends, shift hours, and public holidays.