IKEA Batu Kawan : Part Time Customer Relations Officer (Cashier) (20 Hours per week)

IKEA; Batu Kawan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading home furnishing retailer is looking for customer-oriented individuals to create a joyful shopping experience. This role involves assisting in checkout operations, addressing customer inquiries, and maintaining a safe environment. Candidates must be physically fit and willing to work flexible hours, including weekends and public holidays.

Qualifications

• Cheerful and pleasant personality
• Physically fit with a hands-on approach
• Comfortable handling basic food preparation

Responsibilities

• Maintain an effectively equipped check-out and assist customers
• Handle customer payment issues efficiently
• Ensure the store remains safe and secure

Skills

Customer service orientation

Positive mindset

Attention to detail

Teamwork

Sales-driven

Job description

IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Malaysia is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.

IKEA Malaysia creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano Handel Sdn. Bhd. owns and operates four omnichannel stores in Malaysia, including IKEA Damansara, IKEA Cheras, IKEA Tebrau, and IKEA Batu Kawan. To learn more, visit IKEA.my.

Job Description

About the job

• Ensure a positive and joyful shopping experience for all IKEA visitors and customers, including ensuring the department is fast, efficient, and cost-effective.
• Handle customer issues efficiently and with empathy.
• Actively work towards fulfilling the four tasks of the store.

Your responsibilities

• Maintain an effectively equipped check-out at all times and be ready to assist customers.
• Have the knowledge and confidence to make customer payments easy.
• Know your authorization levels to resolve payment issues and escalate when necessary.
• Offer solutions to frequently asked questions to improve future shopping experiences.
• Use the till to accurately register products and process payments.
• Ensure the store remains a safe and secure environment for visitors and colleagues.

Qualifications

• Cheerful, pleasant personality with a positive mindset.
• Customer service-oriented, sales-driven, and motivated to work in a vibrant retail environment.
• Physically fit with a hands-on approach.
• Meticulous with attention to detail and follow-up skills.
• Strong team player capable of working in a fast-paced environment.
• Comfortable handling basic food preparation.
• Able to work on rotating shifts and support retail operations during peak periods, including public holidays and weekends.

Additional Information

Please apply by 3 June 2025.

Important Note:

You are invited to participate in the Life at Home Journey with IKEA. Click here to begin the Life at Home Journey With IKEA. Your application will be prioritized once you complete this journey.

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