ID Admin Ops Lead

UOB; Kuala Lumpur; On-site; MYR 100,000 - 130,000; Full time

Job summary

UOB in Kuala Lumpur is seeking a professional to oversee iH2 ID Admin operations, manage a team, and ensure quality service delivery. The candidate should have 7-9 years of relevant experience, including 3-5 years in a supervisory role.

Responsibilities include managing access controls, team performance, periodic checks, and maintaining BCP requirements. Strong communication and problem-solving skills are essential. UOB is committed to equal opportunity employment and seeks motivated individuals to contribute to its growth.

Qualifications

• 7-9 years of related experience in ID administration.
• 3-5 years in a supervisory capacity.

Responsibilities

• Oversee iH2 ID Admin operations.
• Manage team productivity and performance.
• Conduct periodic checks on Access Matrices.

Skills

Strong communication skills

Interpersonal skills

Problem-solving skills

Team management

Tools

Windows

Unix

Mainframe

AS400

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long‑term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

UOB Innovation Hub 2 (InnoHub2) is a UOB‑wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services. As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enable business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

Job Responsibilities

• Responsible for day‑to‑day running of the iH2 ID Admin operations & raise any potential concerns to Reporting Manager before they become issues.
• Major Platform: Windows, Unix, Mainframe & AS400, Database – Managing business application, security administration, Security Administrator.
• Manager to subscribe with the correct role and enablement based on the role – IT admin will enable on manual activation.
• Access is only for Prod, UAT and MockRun environment – to also cover RDR.
• Conduct periodic checks to ensure that Access Matrices & Limit Memos referred to by the team are up to date.
• Responsible for the overall productivity and performance of the team in providing quality services to users.
• Responsible for coaching, supervising, appraising, and monitoring the performance of the team.
• Responsible for the team’s capacity planning and addressing training needs as appropriate.
• Responsible for the team’s KPIs, periodic risk and control assessments, and corrective actions.
• Responsible for maintaining up‑to‑date BCP requirements.
• Work with the Reporting Manager to ensure SOP & administrative procedures/guidelines are kept up to date.
• Take on projects/assignments as and when required.

Job Requirements

• No. of years of related experience: 7 - >9 years.
• Skillsets: Preferred a combination of qualifications & at least 3-5 years of experience in ID administrative role with at least 3 years in a supervisory capacity.
• Strong communication, interpersonal skills, problem‑solving skills, ability to plan and manage a team, and oversee day‑to‑day operations.
• Responsible for day‑to‑day running of the iH2 ID Admin operations & supervision of staff members.
• Raise potential concerns to Reporting Manager before they become issues.
• Conduct periodic checks to ensure that Access Matrices & Limit Memos referred to by the team are up to date.
• Responsible for the overall productivity and performance of the team in providing quality services to users.
• Responsible for coaching, supervising, appraising, and monitoring the performance of the team.
• Responsible for the team’s capacity planning and addressing training needs as appropriate.
• Responsible for the team’s KPIs, periodic risk and control assessments, and corrective actions.
• Responsible for maintaining up‑to‑date BCP requirements.
• Work with the Reporting Manager to ensure SOP & administrative procedures/guidelines are kept up to date.
• Take on projects/assignments as and when required.

Equal Employment Opportunity

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non‑merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.