ICT Technician JB

CBRE Asia Pacific; Johor Bahru; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading global real estate services firm is seeking an ICT Service Delivery Technician in Johor Bahru, Malaysia. You will provide critical support for ICT and engineering services in a Data Center environment. The ideal candidate has 1-2 years of experience in a technical discipline and strong communication skills. This full-time role offers an opportunity for hands-on problem-solving and collaboration in a dynamic setting.

Qualifications

• Training in a Technical discipline with related job experience.
• Must meet physical requirements of the role.
• Basic math skills to perform calculations.

Responsibilities

• Provide on-site support for ICT and engineering services.
• Complete IT equipment installation and relocation requests.
• Develop working relationships with staff and clients.

Skills

Technical discipline training

Communication skills

Organizational skills

Education

1-2 years job-related experience

Tools

Microsoft Office

Job description

Job ID

225305

Posted

18-Jun-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Building Management, Construction, Data Centers, Engineering/Maintenance

Location(s)

Johor Bahru - Johor - Malaysia

About The Role


As CBRE Information & Communications Technology Service Delivery Technician, you will provide on-site support for the ICT and Engineering services within the Data Center environment.

This job is part of the Critical and Technical Services job function. They are responsible for technical maintenance services in critical client environments.

What You’ll Do

• Receive, review, and complete IT equipment installation, relocation and decommission requests within timeframes and to industry standards.
• Provide problem-solving support. This includes server reboots, backups, visual inspections, etc.
• Escort third-party engineers and ensure their compliance with the site standards.
• Receive, respond, and assign break and fix tickets within the agreed timeframe or escalate if they cannot be resolved.
• Ensure that on-site documentation including work-related standard operating procedures are created, reviewed & updated whenever there is an instruction or process change.
• Receive, assess, and complete patching and de-patching requests.
• Develop a good working relationship with all members of staff and client representatives.
• Provision and fault diagnosis and rectification of network channel connectivity, installation, relocation & decommissioning of IT equipment, and general engineering maintenance & housekeeping of the critical services.
• Ensure a safe and healthy working environment while maintaining a professional image.
• Use existing procedures to solve straightforward problems.
• Impact through clearly defined duties, and methods and tasks are described in detail.
• Deliver own output by following defined procedures / processes under close supervision and guidance.
  
  

What You’ll Need:

• Training in a Technical discipline having served an apprenticeship or equivalent with 1-2 years of job-related experience. In lieu of a diploma, a combination of experience and education will be considered.
• Must meet the physical requirements of this role.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups.
  
  

Service line: GWS Segment