I2C Analyst

Danone; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading company in the food industry is seeking an Accounts Receivable Specialist to manage end-to-end AR processes. The role involves ensuring timely collections, handling customer claims, and maintaining invoice accuracy. Ideal candidates will have a degree in Accounting or Finance, proficiency in Chinese and English, and experience with SAP and MS Office tools. If you're passionate about delivering outstanding service and making an impact, we invite you to join our diverse team.

Qualifications

• Understanding of Invoice-to-Cash (I2C) processes.
• Proficiency in Chinese and English required; Thai or Japanese a plus.
• Good team player with strong time management skills.

Responsibilities

• Ensure timely processing and clearing of customer payments.
• Post and reconcile customer claims, identifying root causes.
• Perform regular dunning activities for overdue invoices.

Skills

Time Management

Financial Reconciliation

Data Management

Education

University/College degree in Accounting, Finance, or related field

Tools

SAP

MS Office

Job description

Short Intro and About the Job

The incumbent will manage end-to-end AR processes including payment matching, claims resolution, credit control, and invoice accuracy to support timely collections and compliance.

Responsibilities :

• Ensure timely processing and clearing of customer payments, matching them accurately against invoices.
• Post and reconcile customer claims, identifying and documenting the root cause (e.g., pricing, quantity, delivery issues).
• Perform regular and proactive dunning activities for overdue invoices.
• Follow up with customers to ensure prompt resolution and payment of outstanding balances.
• Ensure accuracy, completeness, timeliness, and quality in the issuance and delivery of customer invoices.
• Timely record all customer claims and perform first-level resolution.
• If a claim is justified, process and clear it with a corresponding credit memo.
• If a claim is not justified, coordinate with the Commercial Business Unit (CBU) to gather supporting documentation and follow up with the customer for payment.
• Manage solvency checks and monitor customer credit limits.
• Perform manual order releases in accordance with internal credit policy.
• Handle customer invoice processing and outgoing payments related to TTM.
• Process AP/AR reclassifications as needed for trade settlement (TS).
• Reclassify AR credit balances at month-end.
• Support AR aging report preparation, ensuring accuracy and completeness.
• Maintain proper I2C documentation and filing for audit readiness and compliance.

About You

• Understanding of Invoice-to-Cash (I2C) processes, including systems preferably SAP, workflows, and data management.
• Knowledge of accounts receivable accounting principles and financial reconciliation. Experience in MS Office tools, especially Excel, Word, and PowerPoint.
• University/College degree in Accounting, Finance, or a related field.
• Proficiency in Chinese and English is required; ability to communicate in Thai or Japanese is a plus.
• Good time management and prioritization skills; capable of delivering accurate results under tight deadlines.
• Good team player with a spirit of cooperation and mutual support.
• Fast learner, adaptable, and committed to excellence in task execution.

About Us, We offer and What's next

If you're inspired to make a real impact and deliver outstanding service, we invite you to be part of our team.

We’re committed to building an inclusive workplace that celebrates diversity and ensures equal opportunities for everyone.