Hybrid Field Service Delivery Engineer (L1)

NTT Communications; Kuala Selangor; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading technology service provider in Malaysia seeks a motivated individual for a technical support role, focusing on collaboration technologies, infrastructure management, and client satisfaction. This position involves proactive problem-solving and first-line support for clients, allowing for professional growth in a dynamic environment. Applicants should have a relevant degree and the ability to adapt in an evolving workplace with a commitment to client needs.

Qualifications

• Entry level experience in Collaboration technologies like VOIP and IP Telephony.
• Entry level experience providing remote support in technical fields.
• Familiarity with diagnosis and troubleshooting.

Responsibilities

• Ensure assigned infrastructure configurations and installations are operational.
• Proactively identify and log incidents with details.
• Provide first-line technical support.
• Investigate problems and assist with remedies.

Skills

Good communication skills

Ability to plan activities

Ability to maintain a positive outlook

Ability to work under pressure

Active listening techniques

Adaptability to change

Client-centric approach

Education

Bachelor’s degree in Information Technology or related field

Associate level certification in Data Centre technologies

Networking technologies certification

Collaboration certifications (e.g., CCNA, Microsoft Voice)

Job description

A leading technology service provider in Malaysia seeks a motivated individual for a technical support role, focusing on collaboration technologies, infrastructure management, and client satisfaction. This position involves proactive problem-solving and first-line support for clients, allowing for professional growth in a dynamic environment. Applicants should have a relevant degree and the ability to adapt in an evolving workplace with a commitment to client needs.