Human Resources Officer

Sunway Resort Hotel; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prominent hotel in Petaling Jaya seeks a Human Resources Officer to support HR operations, manage recruitment, and foster employee relations. The ideal candidate possesses a Bachelor’s degree, with strong interpersonal skills and a proactive mindset. Responsibilities include managing casual labor for events and overseeing employee welfare programs, ensuring compliance with local regulations, and promoting a positive work environment.

Qualifications

• Requires a Bachelor's degree in Human Resources, Business Administration, or related field.
• Fresh graduates are welcomed.
• Must enjoy dealing with people.
• Organized with good attention to detail.
• Proficient in Microsoft Office Suite.

Responsibilities

• Manage recruitment and onboarding processes for casual labor.
• Coordinate employee welfare programs and accommodations.
• Serve as a point of contact for employee concerns.
• Mediate workplace conflicts and foster engagement initiatives.

Skills

Interpersonal skills

Organization

Attention to detail

People management

Communication

Education

Bachelor’s degree in Human Resources or related field

Tools

Microsoft Office Suite

HR management software

Job description

Job Summary

The Human Resources Officer will play a key role in supporting the hotel’s HR operations by managing recruitment, employee welfare, employee relations, and related administrative tasks. This position requires a proactive, organized, and empathetic individual with strong interpersonal skills to foster a positive work environment and ensure smooth HR processes in line with the hotel’s standards and objectives.

Key Responsibilities

Casual Labour Management

1. Collaborate with the Assistant Human Resources Manager and Director of Convention & Catering Services to strategically source, recruit, and onboard casual labour for hotel and off-site events, ensuring alignment with event requirements and staffing needs.
2. Oversee and coordinate casual labour operations, ensuring seamless service delivery, high performance standards, and exceptional guest experiences at all times
3. Promptly address and resolve inquiries or concerns related to casual labour, maintaining clear communication and professionalism in all interactions.
4. Ensure strict adherence to local labour laws, hotel policies, and industry regulations during the hiring, onboarding, and management processes, maintaining compliance and mitigating risks.
5. Develop and maintain a pool of reliable casual labour candidates, utilizing efficient recruitment strategies and maintaining accurate records for future event staffing.

Employee Welfare

1. Oversee employee welfare programs, including the management of employee lockers and accommodation facilities.
2. Ensure employee accommodations are maintained to a high standard, addressing any issues promptly to enhance employee satisfaction.
3. Coordinate wellness initiatives and activities to promote a healthy and supportive work environment.
4. Act as a point of contact for employee concerns related to welfare and facilities, resolving issues in a timely and professional manner.

Employee Relations

1. Serve as a trusted point of contact for employees, fostering open communication and addressing concerns or grievances effectively.
2. Mediate and resolve workplace conflicts to maintain a harmonious work environment.
3. Support the implementation of employee engagement initiatives, such as recognition programs and team-building activities.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Fresh graduates are encouraged to apply.
• Enjoys dealing with people.
• Possess a pleasant personality with a positive mindset.
• Organized with good attention to detail and the ability to manage multiple tasks.
• Proficient in Microsoft Office Suite and HR management software.
• Ability to maintain confidentiality and handle sensitive information with discretion.