Human Resources Director (Services Oriented Industry)

Michael Page; Seremban; On-site; MYR 200,000 - 250,000; Full time

Job summary

A well-established service-based organisation in Negeri Sembilan is seeking a strategic HR leader to influence culture and lead talent initiatives. The ideal candidate will have over 15 years of HR experience, particularly in service-based industries, with a strong understanding of Malaysian employment law. This role offers the opportunity to work in a multicultural environment and to have a direct impact on the organisation's people strategy.

Benefits

Strategic leadership role

Opportunity to work in a diverse environment

Values-driven organisation

Qualifications

• Minimum 15 years' progressive HR experience.
• Background in service-based industries.
• Proven track record in strategic HR leadership.

Responsibilities

• Partner with Senior Leadership to align HR strategies with organisational objectives.
• Lead HR initiatives including recruitment, engagement, and performance management.
• Ensure compliance with labour law and represent in HR-related matters.

Skills

Strategic HR leadership

Talent management

Employee relations

Communication skills

Problem-solving skills

Education

Degree qualification

Job description

Overview

• Lead transformation in a dynamic, values-driven organisation.
• Influence culture and talent across the entire organisation.

About Our Client

Our client is a well-established, service-based organisation with a strong reputation for excellence, integrity, and people development. With a diverse workforce of both local and expatriate employees, the organisation operates in a complex, multicultural environment and is committed to delivering high-quality experiences to its stakeholders.

They known for their collaborative culture, inclusive leadership, and long-term investment in talent development. The organisation continues to grow steadily and offers a dynamic environment where human capital plays a central role in sustaining its success.

Job Description

Strategic Planning

• Partner with the Senior Leadership Team (SLT) to regularly review the organisation's strategic plan and align HR strategies to support long-term objectives.
• Act as a trusted advisor and strategic partner to the CEO/MD and SLT.

HR Leadership

• Provide strategic direction and leadership for HR initiatives across the organisation, including: Designing and implementing consistent and effective recruitment and selection methodologies, both local and expatriate.
• Leading reward strategies, staff engagement, performance management, and career development programmes.
• Driving employee relations strategies, including HR policy development aligned to legislation and best practice.
• Developing leadership capabilities and professional excellence through structured staff development programmes.
• Creating effective communication and engagement frameworks across the workforce.
• Promoting a culture of coaching, collaboration, and high performance.

Employee Relations

• Build and sustain a strong organisational culture and sense of team spirit, ensuring achievements are recognised and celebrated.
• Lead investigations and resolution of disciplinary matters and grievances.
• Ensure compliance with labour law and statutory requirements.
• Represent the organisation in HR-related matters with external agencies and bodies (e.g., Industrial Court).

HR Administration

• Oversee recruitment for all employees, contractors, and third-party providers.
• Ensure HR documentation and records are accurate and compliant.
• Manage HR administration processes, including best practice in recruitment and onboarding.
• Oversee staff healthcare benefits and insurance programmes.
• Work with relevant teams to ensure smooth onboarding of expatriate staff.
• Manage the HR Department budget.

Leadership Team Membership

• As part of the SLT, contribute fully to organisational initiatives, including:
• Leading professional development initiatives.
• Building leadership capacity across teams.
• Taking accountability for budgeting and financial controls.
• Supporting organisational growth and branding.

The Successful Applicant

• Minimum degree qualification with at least 15 years' progressive HR experience
• Background in service-based industries (hospitality, healthcare, education, professional services)
• Proven track record in strategic HR leadership within complex organisations
• Strong expertise in talent management, employee relations, and Malaysian employment law
• Experienced in leading HR teams and partnering with senior leadership
• Excellent communication, leadership, and problem-solving skills
• Demonstrates integrity, empathy, and mutual respect with a genuine commitment to employee wellbeing and growth

What\'s on Offer

• A strategic leadership role with direct impact on organisational culture and people strategy
• Opportunity to work in a Diverse, multicultural environment with both local and expatriate employees
• A values-driven organisation built on integrity, empathy, and mutual respect

Contact Ben Chew

Quote job ref JN-092025-6837231

Phone number 6012 329 0871