Human Resource Manager

Top Click; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

Top Click, a leading e-commerce solutions provider in Southeast Asia, seeks a dynamic HR Manager to lead strategic human resource initiatives. You will oversee talent acquisition, performance management, and employee engagement in a fast-paced digital environment. Ideal candidates will possess a degree in HR or related fields along with 5 years of relevant experience, and a passion for building a strong company culture.

Qualifications

• Minimum 5 years experience in human resources, including 2 years in managerial role.
• Fluent in Bahasa Melayu and English.
• Knowledge of local labor laws and HR best practices.

Responsibilities

• Lead hiring for diverse roles and implement recruitment strategies.
• Manage performance tracking tools and facilitate feedback sessions.
• Develop and maintain HR policies compliant with labor laws.

Skills

Communication

Stakeholder Management

Attention to Detail

Organizational Skills

Education

Bachelor’s Degree in Human Resources, Business, Psychology or related field

Tools

HRIS

Microsoft Office

Job description

We are looking for a dynamic and strategic HR Manager to lead human resources initiatives within our fast-paced e-commerce organization. This role requires someone who understands the unique challenges of a digital-first workforce, can manage high-growth talent demands, and is passionate about building a strong company culture. The HR Manager will play a key role in recruitment, performance management, employee engagement, and compliance.

Job Responsibilities:

1. Talent Acquisition & Employer Branding

Lead hiring for diverse roles including operations, marketing, digital marketing, customer relationship, social media management, live stream management and etc.

Implement fast and scalable recruitment strategies to support business growth.

Work closely with department heads to forecast hiring needs based on business growth and seasonal demand.

2. Disciplinary Governance

Develop, implement, and regularly update the company’s disciplinary policy in alignment with labor laws and company values.

Manage all disciplinary actions including verbal/written warnings, investigations, and terminations in a fair and legally compliant manner.

Train and support managers on how to handle misconduct, attendance issues, and behavioral violations professionally and objectively.

Maintain confidentiality and handle sensitive employee issues with discretion and neutrality.

Serve as the main liaison between employees and management for grievance redressal, ensuring fair outcomes.

3. Performance Management

Implement and manage a structured performance management system (PMS) using metrics tailored to fast-paced e-commerce KPIs.

Implement real-time performance tracking tools (e.g., dashboards, HRIS modules) to monitor employee contributions and flag underperformance early.

Facilitate regular one-on-one feedback sessions, coaching conversations, and performance improvement plans (PIPs) for struggling employees.

Create recognition and incentive programs that reinforce high performance and accountability.

4. Training & Development

Collaborate with department heads to identify skills gaps and coordinate relevant training.

Organize learning and development programs for the team.

Support leadership and team-building initiatives in a hybrid/remote work environment.

5. Employee Relations & Engagement

Address employee issues, resolve conflicts, and create open communication channels.

Conduct regular feedback sessions and employee satisfaction surveys.

Organize engagement activities, team-building events, and incentive programs aligned with e-commerce seasonality.

Develop and implement HR strategies aligned with the business’s digital goals.

Champion a high-performance, customer-focused, and agile work culture.

Promote diversity, equity, and inclusion across all levels.

Maintain accurate employee records and ensure smooth HRIS operations.

Develop and maintain HR policies that are compliant with labor laws and reflect e-commerce operational realities.

Job Requirements:

Candidate must possess at least a Bachelor’s Degree or Diploma in Human Resources, Business, Psychology, or related field.

Minimum 5 years of relevant working experience in human resource role, with at least 2 years in a managerial capacity.

Fluent in both spoken and written Bahasa Melayu and English.

Candidates fluent in Mandarin will be preferred.

Proficient in Microsoft Office applications with strong computer literacy.

Proven knowledge of local labor laws and HR best practices.

Proficient in HR systems (HRIS), data reporting, and talent analytics.

Excellent communication and stakeholder management skills across all levels (from ground staff to senior leadership).

Strong attention to detail and excellent organizational skills.

Proficient and reliable in managing confidential and sensitive information.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? How many years' experience do you have as a human resources manager? Which of the following languages are you fluent in? How much notice are you required to give your current employer?

Top Click Sdn Bhd is a Leading E-Commerce Solutions Provider in Southeast Asia. We established our company in 2018 to provide total e-commerce outsourcing services to diverse industries.

With over 500 Managed Services Clients and 3,500 Digitalized SMEs to manage including Tribit, Bear, and Deka, we have no shortage of experience. Here at TopClick, we are looking for partners, not clients. Thus, we are as invested in YOUR growth as you are.

Top Click Sdn Bhd is a Leading E-Commerce Solutions Provider in Southeast Asia. We established our company in 2018 to provide total e-commerce outsourcing services to diverse industries.

With over 500 Managed Services Clients and 3,500 Digitalized SMEs to manage including Tribit, Bear, and Deka, we have no shortage of experience. Here at TopClick, we are looking for partners, not clients. Thus, we are as invested in YOUR growth as you are.

What can I earn as a Human Resources Manager