Human Resource Business Partner - Mandarin/Cantonese Speaker - KL/PJ

Teleperformance; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading company in customer experience management seeks an HR professional to establish and maintain relationships with stakeholders, ensuring HR practices align with legal standards. The role involves advising on issues related to employee engagement and performance management, requiring strong interpersonal and communication skills.

Qualifications

• At least 5-8 years of HR working experience.
• Strong communication skills in English, Bahasa Malaysia, Mandarin/Cantonese.
• Possesses own transport for site travel.

Responsibilities

• Manage relationships for mobility-related matters.
• Advise management on IR, employee engagement, and performance management.
• Lead employee relations for grievances and compliance with labor laws.

Skills

Planning

Organizational skills

Interpersonal skills

Communication skills

Multi-tasking

Trouble-shooting

Tools

MS Office

Job description

Qualifications

• Proficient in MS Office including Outlook, Word, Power Point and Excel
• Strong planning, organizational and follow up skills
• At least 5-8 years of HR working experience
• Must be organized with strong interpersonal and trouble-shooting skills; deals with conflict effectively
• Must be a strong multi-tasker, coping with conflicting priorities and deadlines.
• Strong communication skills (both verbal and written) across all hierarchical and functional levels
• Must be a highly motivated, service and team-oriented individual with an attention to detail
• Good knowledge of written and spoken English, Bahasa Malaysia, Mandarin/ Cantonese are required
• Possesses own transport as required to travel between TP sites occasionally

Responsibilities

• Stakeholders Relationship Management: Build and maintain strong relationships with both local and international stakeholders, serving as their primary point of contact for all mobility- related matters.
• Serve as HR advisor to call center management on Industrial Relations (IR), employee engagement, performance management, and succession planning.
• Lead employee relations efforts to handle grievances and disciplinary matters fairly, aligned with legal standards and company policies.
• Ensure labor law compliance, maintaining HR practices that meet regulatory standards.