HR Services Specialist

Givaudan; Petaling Jaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

Givaudan is seeking an HR Services Specialist to deliver expert support in employee administration and performance management. This role involves issues resolution, onboarding, and reporting while maintaining compliance. Ideal candidates will have over 7 years' experience within a customer service or shared service environment and possess a relevant degree. Join a creative team at Givaudan to make a positive difference in thousands of lives.

Benefits

Attractive benefits package

Comprehensive healthcare plan

Qualifications

• Over 7 years of experience in shared service or customer service environment.
• Proficient in relevant computer applications.
• Good knowledge of HR processes.

Responsibilities

• Coordinate daily operations and support HR Services Manager.
• Act as first escalation point to HR Advisors.
• Prepare complex HR reports.

Skills

Customer Service

Problem Solving

HR Processes Knowledge

Education

Degree in Human Resources or related field

Tools

SAP / SuccessFactors

Job description

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Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances, and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

HR Services Specialist - Your future position

To provide subject matter expertise and 2nd level support to HR Services in resolving issues related to employee administration as well as performance, talent, or succession planning. Serve as escalation and key processing contact for Local HR issues (e.g., Data) as well as external parties (e.g., compliance reporting – government entity or 3rd party vendors).

In this exciting and strategic role, you will:

• Coordinate daily operation and support the HR Services Manager in service delivery.
• Act as a first escalation point to the HR Advisors.
• Plan new joiner onboarding agenda and manage functional training.
• Handle customer queries/requests on HR Services, escalated by HR Services team.
• Apply organizational policies, practices, and procedures to analyze situations or data for customer query resolution.
• Investigate unresolved requests, analyze their nature, diagnose problems, and route to appropriate support within GBS; prioritize issues.
• Collaborate with other GBS HR team members to resolve complex queries/requests.
• Evaluate information from multiple sources, reconcile conflicts, and research inconsistencies before resolving queries.
• Adhere to policies, procedures, and service levels.
• Develop reports, data files, and audits as required by third parties and vendors.
• Serve as a Tier 2 support for continuous improvement across GBS network.
• Validate vendor queries (e.g., data management, systems) to ensure timely and accurate payroll processing.
• Act as the main contact between HRIS and HRS for escalation and support.
• Represent regional improvement projects as needed.

Documentation

• Support HR Services in documenting customer queries and resolutions.
• Ensure timely updates to SOPs.
• Manage knowledge effectively, staying updated on HR policy changes and training HR team members accordingly.
• Engage with third-party agencies, ensuring SLAs and KPIs are met, and provide performance feedback.

Reporting

• Prepare complex and standard HR reports, including ad-hoc requests.

Who are you?

Are you someone eager to grow and shape your world? Do you thrive in a creative team environment where you can express yourself? Do you want to collaborate and learn with passionate teams? Then join us and make an impact.

Your professional profile includes:

• Over 7 years of experience in a shared service or customer service environment.
• College or university degree in Human Resources or a related field (preferred).
• Proficient in relevant computer applications, preferably SAP / SuccessFactors.
• Good knowledge of HR processes (functional certification).
• Attractive benefits package.
• A creative, inspiring team environment.
• Comprehensive healthcare plan.

*LI-Y

At Givaudan, you contribute to delightful taste and scent experiences that touch lives. You work within an inspiring, collaborative culture where you can thrive, learn, and innovate. Diversity drives our creativity and connection with our community. We are committed to an inclusive environment where everyone can impact our world.