HR Services Lead

Vale; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Vale is seeking an HR Services Lead to deliver high-quality integrated HR services, with a focus on payroll, employee experience, and team leadership. This strategic role involves supervising payroll processes, enhancing employee engagement, and overseeing a dedicated HR team, ensuring compliance and operational efficiency.

Benefits

Collaborative work environment

Focus on service excellence

Opportunities for continuous improvement

Qualifications

• Minimum of 5 years in HR service delivery, particularly payroll management.
• Proven experience in supervising teams in a complex environment.
• Strong knowledge of local labor laws and regulations.

Responsibilities

• Oversee accurate payroll processing and vendor management.
• Drive initiatives to enhance employee experience from onboarding to exit.
• Lead a team of HR professionals, ensuring high performance and continuous development.

Skills

HRIS expertise

Data analysis

Problem-solving

Communication

Interpersonal skills

Organizational skills

Attention to detail

Education

Bachelor’s degree in human resources or Business Administration

Job description

Position Overview:

As the HR Services Lead, you will play a pivotal role in delivering high-quality, integrated HR services with payroll at the center. You'll lead and inspire a team dedicated to service excellence, continuous improvement, and creating an outstanding employee experience at every stage of the journey.

Key Responsibilities:

1. Payroll Oversight & Vendor Management

• Supervise accurate and timely payroll processing, ensuring full compliance with statutory requirements, company policies, and internal controls.

• Manage relationships with payroll vendors and partners, ensuring service quality, adherence to SLAs, and alignment with local regulations.

• Liaise proactively with Finance, vendors, and internal stakeholders to resolve payroll-related issues quickly and effectively.

• Ensure payroll is seamlessly integrated within the broader HR services framework to deliver a consistent employee experience.

2. Employee Experience Leadership

• Drive strategic initiatives to enhance the employee journey from onboarding to exit, improving engagement, satisfaction, and retention.

• Collaborate closely with internal stakeholders, including HR Business Partners and functional leaders, to implement programs that strengthen organizational culture and employee loyalty.

• Champion a holistic approach to employee experience, ensuring alignment and consistency across all HR service lines.

3. Employee Experience Hub Management

• Oversee the Employee Experience Hub to deliver prompt, empathetic, and effective support for all employee inquiries and needs.

• Monitor service metrics, analyze employee feedback, and identify trends to drive targeted, continuous improvements.

• Maintain high service standards that reinforce trust and promote employee well-being.

4. Issue Resolution, Compliance & Audit

• Act as the primary escalation point for complex payroll and HR service issues, ensuring swift and effective resolution.

• Ensure strict adherence to labor laws, data privacy regulations, and internal governance policies.

• Support audit activities and maintain comprehensive documentation to demonstrate compliance with all regulatory requirements.

5. Reporting, Analysis & Process Improvement

• Produce clear, insightful reports on payroll operations, service performance, employee inquiries, and other HR metrics.

• Analyse data to identify opportunities for process improvements and operational efficiencies.

• Lead continuous improvement initiatives, standardizing processes, leveraging technology, and fostering a culture of service excellence and innovation.

6. Team Supervision & Development

• Lead, mentor, and support a team of HR service professionals, setting clear goals and expectations while providing ongoing coaching and development.

• Promote a culture of accountability, high performance, and continuous learning.

• Conduct regular performance reviews, facilitate skill-building opportunities, and encourage knowledge sharing to develop a highly engaged, effective team.

Qualifications & Preferred Experience:

• Bachelor’s degree in human resources, Business Administration, or a related field (or equivalent practical experience).

• Proven experience supervising HR service delivery in a complex, multi-stakeholder environment, with strong knowledge of end-to-end payroll processing.

• Expertise in HRIS and payroll systems, with excellent data analysis and problem-solving skills.

• Outstanding communication and interpersonal skills, with the ability to engage effectively at all levels of the organization.

• High attention to detail, strong organizational skills, and a commitment to confidentiality and data integrity.

Preferred Experience:

• Supervisory or managerial experience in HR Services within a Shared Services environment.

• Proven ability to lead integrated service lines, including payroll, with strong focus on service quality and process efficiency.

• Solid understanding of shared service delivery models, service integration, and continuous improvement.

Why Join Us?

• Play a strategic leadership role in shaping a high-quality, integrated HR services function.

• Influence the entire employee lifecycle with initiatives that drive engagement, satisfaction, and retention.

• Lead and develop a motivated team in a collaborative, forward-looking environment that values service excellence and continuous improvement.

• Be part of an organization that prioritizes compliance, employee experience, and operational efficiency.