HR Operations Analyst

Manulife; Kuala Lumpur; Hybrid; MYR 48,000 - 72,000; Full time

Job summary

A leading financial services provider seeks an HR Operations Professional in Kuala Lumpur. This role involves delivering Tier 1 HR support, ensuring data integrity, and maintaining high service levels in a hybrid work environment. Ideal candidates will possess a degree in business and significant HR experience.

Benefits

Flexible environment

Support for learning and career growth

Qualifications

• 3-5 years of working experience in HR operations or shared services operations.

Responsibilities

• Provides Tier 1 HR administration support in accordance with procedures.
• Ensures documentation and processing of all transactions within agreed timeframe.
• Maintains consistency in updating HR systems.

Skills

Excellent verbal and written communication skills

Strong customer service skills

Ability to proactively respond to situations

Education

University graduate of any business-related course

Job description

The Opportunity

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you

Position Responsibilities:

• Provides Tier 1 HR administration support to all employees in accordance with organizations procedure documents and agreed service levels with customers and stakeholders.

• Process and capture information to system according to established methods and procedures.

• Practice strict security compliance in handling sensitive employee information.

• Process data entry with attention to quality and quantity.

• Accountable for processing all of HR operations workload.

• Consistently attain the service level set by the company.

• Maintains consistency and accuracy in updating Knowledge base, HRIS and other HRSS systems.

• Ensures that all transactions are documented and processed within the agreed timeframe.

• Update’s procedures documents, process maps and works instructions regularly and comply with the document storage rules of the company.

• Develop mastery and expertise of the processes to be able to suggest improvements which leads to higher efficiency.

• Maintain a filing system to meet local and audit requirements.

• Perform quarterly audit on the data integrity on Workday.

• Work in collaboration with HRBPs to establish and maintain a confidential and sensitive work environment, focusing on customer service by handling all employees’ requests in a professional manner. Maintain high standard service mindset and good relationship with stakeholders to ensure high quality service is provided consistently.

Required Qualifications:

• University graduate of any business-related course

• Excellent verbal and written communication skills

• Ability to proactively respond to situations

• 3-5 years of working experience (experience in either HR operations or shared services operations)

• Strong customer service skills

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Working Arrangement

Hybrid