HR Officer (ER/IR)

Menicon Malaysia Sdn Bhd; Kulim; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in Malaysia seeks a Human Resources Officer to handle employee relations and compliance with labor laws. The role involves acting as a liaison between management and staff, ensuring a harmonious working environment, and supporting internal communication initiatives. Ideal candidates have a Bachelor's degree in HR or related fields, with 2-4 years of relevant experience, particularly in manufacturing or Japanese organizations.

Qualifications

• Preferably 2–4 years experience in employee relations or industrial relations.
• Strong understanding of Malaysian labour laws and HR practices.
• Exposure to Japanese corporate culture is an advantage.

Responsibilities

• Act as the primary contact for employee relations and workplace conflicts.
• Ensure compliance with Malaysian employment laws and procedures.
• Conduct disciplinary actions and manage HR processes at the factory.

Skills

Interpersonal skills

Communication skills

Conflict resolution

Professionalism

Organization

Education

Bachelor’s Degree in Human Resources

Bachelor’s Degree in Business Administration

Bachelor’s Degree in Industrial Relations

Bachelor's Degree in Law

Job description

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To support the HR department in maintaining a stable and harmonious working environment by handling employee and industrial relations matters in line with Malaysian labour laws, while aligning with Japanese corporate culture, values, and standards. The role also supports internal communication, discipline, compliance, and employee engagement initiatives at the manufacturing site.

Job Responsibilities

1. Employee Relations (ER):

• Act as the main point of contact for all employee concerns and workplace conflicts at the factory level.
• Conduct regular engagement sessions with employees and supervisors to identify concerns and build positive morale.
• Monitor absenteeism, punctuality, and employee behaviour trends; recommend and implement preventive actions.
• Facilitate onboarding sessions on company rules, code of conduct, grievance procedures, and discipline policies.
• Conduct exit interviews for operators and production staff; prepare reports on attrition trends with action plans.

2. Industrial Relations (IR):

• Manage all disciplinary actions including show-cause, counselling, investigations, and domestic inquiries in compliance with Malaysian labour laws and company procedures.
• Ensure disciplinary actions are conducted fairly, timely, and in compliance with Malaysian Employment Act and IR regulations.
• Maintain updated records of IR cases, warning letters, counselling sessions, and disciplinary outcomes and consistent application of disciplinary procedures.
• Support management in coordinating Management-Staff Meetings including grievance handling and management communication, while preserving harmonious relations.
• Represent the company at labour office visits or industrial court proceedings as needed.

3. Compliance & Process Control:

• Ensure compliance with Malaysian Employment Act, Industrial Relations Act, and other applicable laws and regulations.
• Assist in preparing documentation and participating in internal and external audits (e.g., Japanese HQ audits, customer compliance audits, labour inspections, ISO, etc.).
• Regularly review and update company rules, HR policies, and disciplinary procedures, ensuring alignment with local legislation and Japanese group standards.
• Assist in reviewing and updating employee handbook, workplace rules, and ER/IR SOPs for manufacturing employees.

4. Cross-Cultural Communication:

• Support smooth communication between Japanese expatriate management and local employees by facilitating understanding of local labour practices, cultural expectations, and HR protocols.

5. Perform other assignments by superior from time to time.

Qualifications

• Education level: Bachelor’s Degree in Human Resources, Business Administration, Industrial Relations, Law, or a related field.
• Experience: Preferably 2–4 years of relevant experience in ER/IR, preferably in a manufacturing environment. Exposure to Japanese companies or expatriates is an advantage.

Capability:

• (a) Strong understanding of Malaysian labour laws, IR practices, and labour department procedures.
• (b) Familiarity with factory-based HR operations and blue-collar workforce management.

Skills:

• (a) Strong interpersonal, communication, and conflict-resolution skills.
• (b) High integrity, professionalism, and discretion.
• (c) Well-organized and diplomatic in handling sensitive matters.

Language: English and Malay; Japanese proficiency is an added advantage.

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Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following qualifications do you have?
• How many years' experience do you have as a human resources officer?
• Which languages are you fluent in?
• How many years' experience do you have in employee relations?
• What notice period are you required to give your current employer?

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