HR Helpdesk Representative - Penang

Teleperformance USA; George Town; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company is seeking an HR professional to oversee daily operations, resolve employee issues, and manage compensation packages. Ideal candidates should hold an HR-related diploma and possess 2-5 years of experience, fostering a proactive and detail-oriented approach in a fast-paced, multicultural environment. This role offers the opportunity to develop a career in HR with various benefits and an engaging workplace.

Qualifications

• 2-5 years relevant experience preferred, fresh graduates welcomed.
• Fluent in English; proficiency in other languages advantageous.

Responsibilities

• Handle day-to-day HR operations and inquiries.
• Manage employee onboarding and exit processes.
• Perform data analysis for HR improvements.

Skills

Proactive

Attention-to-detail

Good communication skills

Teamwork

Discretion

Flexible

Education

HR or Psychology diploma/degree

Job description

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• Responsible for various day-to-day HR Center of Excellance operations

• HR C&B Partner to employees and department stakeholders for HR issue resolution and C&B initiatives.

• Attend to employees' HR-related enquiries relative to standard HR policies through HR supporting channels such as face-to-face interaction, emails & HR Helpdesk platform.

• End-to-end administration of employee job movement & compensation package calibration

• Leave & Medical Benefits Management

• Expatriate contract renewal administration

• Analyze trends and data reporting to develop solutions & policies for HR continuous improvements

• Coordinate employee onboarding and exit management

• Maintenance of company personnel files (P-files) and records

• Provide administrative support for HR automation projects

• Participate and/or support other ad-hoc tasks/projects upon request.

• Preferably HR or Psychology diploma/degree holder, Business course students are also acceptable

• 2-5 years relavent experienced prefered, although fresh graduates are also welcomed. Job title offered will be based on relavent experience.

Minimum Skills to Hire:

• Proactive & passionate outlook

• Attention-to-detail

• Approachable, possesses good communication skills

• Teamwork

• Ability to maintain discretion on all information with strict confidentiality

• Flexible and adapt in working in a fast-paced & multicultural work environment

• Good proficiency in Microsoft Office (Word, Excel & PPT)

• Knowledge on Malaysian Employment Act is a plus

• Fluent in English, proficiency in other languages is an advantage

• Possesses own transport as required to travel between TP sites occasionally

• Keen on developing a career in HR field

Skills required after training:

• Understanding on Malaysian Employment Act

• Understanding on TP HR policies & SOPs

• Familiarity with TP database & HR Software

• Employee data sensitivity