HR Helpdesk Representative - Penang

Teleperformance; Bayan Lepas; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated individual to join their HR team. In this dynamic role, you will be responsible for various HR operations, including employee support, onboarding, and compensation management. The ideal candidate will possess strong communication skills, attention to detail, and a proactive approach to problem-solving. This position offers the opportunity to grow within the HR field while working in a fast-paced, multicultural environment. If you are passionate about HR and eager to make a difference, this is the perfect opportunity for you.

Qualifications

• 2-5 years relevant experience preferred; fresh graduates welcomed.
• Understanding of Malaysian Employment Act and HR policies is a plus.

Responsibilities

• Manage day-to-day HR operations and employee inquiries.
• Coordinate employee onboarding and exit management.
• Analyze HR trends and data for continuous improvements.

Skills

Proactive & passionate outlook

Attention-to-detail

Good communication skills

Teamwork

Discretion and confidentiality

Flexible and adaptable

Microsoft Office proficiency

Knowledge of Malaysian Employment Act

Fluency in English

Transport availability

Education

HR or Psychology diploma/degree

Business course students

Tools

HR Software

Job description

Qualifications

• Preferably HR or Psychology diploma/degree holder; Business course students are also acceptable.
• 2-5 years relevant experience preferred, although fresh graduates are also welcomed. Job title offered will be based on relevant experience.

Minimum Skills to Hire:

• Proactive & passionate outlook
• Attention-to-detail
• Approachable, possesses good communication skills
• Teamwork
• Ability to maintain discretion on all information with strict confidentiality
• Flexible and adaptable to working in a fast-paced & multicultural work environment
• Good proficiency in Microsoft Office (Word, Excel & PPT)
• Knowledge of Malaysian Employment Act is a plus
• Fluent in English; proficiency in other languages is an advantage
• Possesses own transport as required to travel between TP sites occasionally
• Keen on developing a career in the HR field

Skills required after training:

• Understanding of Malaysian Employment Act
• Understanding of TP HR policies & SOPs
• Familiarity with TP database & HR Software
• Employee data sensitivity

Responsibilities

• Responsible for various day-to-day HR Center of Excellence operations.
• HR C&B Partner to employees and department stakeholders for HR issue resolution and C&B initiatives.
• Attend to employees' HR-related enquiries relative to standard HR policies through HR supporting channels such as face-to-face interaction, emails & HR Helpdesk platform.
• End-to-end administration of employee job movement & compensation package calibration.
• Leave & Medical Benefits Management.
• Expatriate contract renewal administration.
• Analyze trends and data reporting to develop solutions & policies for HR continuous improvements.
• Coordinate employee onboarding and exit management.
• Maintenance of company personnel files (P-files) and records.
• Provide administrative support for HR automation projects.
• Participate and/or support other ad-hoc tasks/projects upon request.