HR EXECUTIVE (Japanese Speaker)

Two95 International; Cyberjaya; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading company in the BPO/IT sector is seeking an HR Generalist to manage employee relations and performance. In this role, you will be responsible for addressing HR-related issues, implementing compliance measures, and enhancing overall employee satisfaction. Ideal candidates should have a degree in a relevant field and a solid background in HR practices, proven performance management skills, and the ability to communicate effectively across various organizational levels.

Benefits

Medical benefits up to 80K USD

Optical benefit up to 120 USD

Dental benefits up to 500 USD

Annual leave of 10-12 days

Maternity leave of 98 days

Paternity leave of 7 days

Bereavement leave of 3 days

Qualifications

• Minimum of 1-2 years of experience as HR Generalist.
• Working knowledge of HR management facets.
• Extensive knowledge of corporate compliance and labor laws.

Responsibilities

• Serve as SPOC for HR-related concerns.
• Conduct performance management reviews and coaching.
• Manage documentation for administrative hearings.

Skills

Communication

Employee Relations

Performance Management

Analytical Skills

Education

College Graduate in Human Resources or related field

Job description

· Serve as the overall SPOC for HR-related concerns.

· Drive employee awareness of company rules and regulations, and HR guidelines.

· Collate and manage documentation needed for administrative hearings and evidences.

· In partnership with Operations, conduct reviews and performance management/coaching with employees who are deemed underperforming, with the goal of increasing productivity and job security.

· Bridge the gap between Human Resources, Delivery, and Support groups by establishing and maintaining communication lines.

· Communicate with Delivery and Department Heads regarding specific challenges, and devise plans and activities to curb attrition and employee dissatisfaction.

· Take part in performance management reviews.

· Conduct Root Cause/Deep Dive Analysis on major causes of employee attrition and dissatisfaction.

· College Graduate in any field; preferably of a Human Resources-related course (e.g., Psychology, Sociology, Human Resource Management).

· Minimum of 1-2 years of experience as HR Generalist.

· Working knowledge in other facets of HR Management (Employee Relations, Labor Relations, Compensation & Benefits, Health & Safety, Data Management, Engagement, etc.).

· Extensive knowledge and experience in corporate compliance and labor laws.

· Knowledge of DOLE Compliance, OSH, Labor Law/BWC, Government Benefits, and Compliance.

· Thorough understanding of Discipline Management – SCM/NTE, NOD, PS.

· Functional understanding of Performance Management – Regularization Reviews, PIP, Annual Review.

· Process-oriented with a proven track record of innovations and process improvement initiatives.

· Good knowledge of BPO/IT industry standards.

· Ability to work independently.

· Excellent written, verbal, and presentation skills.

· Ability to relate to various levels of the organization.

● Medical benefits up to 80K USD (for each individual), for self, spouse, and children (if any).

● Optical benefit up to 120 USD (for each individual), for self, spouse, and children – Claimable after 1 year for permanent/converted employees only.

● Dental benefits up to 500 USD (for each individual), for self, spouse, and children – Claimable after 1 year for permanent/converted employees only.

● Annual leave: 10 days for the first 2 years, 12 days after 2 years (prorated).

● Medical leave as per Labor law – 14 days.

● Bereavement leave – 3 working days in the event of death in the immediate family (spouse, children, parents).

● Maternity leave – 98 consecutive days for female associates, starting not earlier than 30 days before the due date or after the due date.

● Paternity leave – 7 days of paid leave within 30 calendar days of the child's birth.