HR Business Process Manager

VAT GROUP; Penang; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading HR services provider in Malaysia is seeking an HR Business Process Manager to enhance operational efficiency and process excellence within the HR function. The ideal candidate will have strong analytical skills and experience in process optimization. Responsibilities include analyzing HR processes, collaborating with various teams, and ensuring compliance with regulations. This role offers the opportunity to drive significant improvements in HR service delivery.

Qualifications

• 3+ years of experience in HR operations or process management.
• Proven track record in leading HR process optimization initiatives.
• Experience with BPM frameworks such as Six Sigma or Lean.

Responsibilities

• Analyze and improve HR processes and workflows.
• Collaborate with teams to streamline HR operations.
• Lead HR process implementation and monitor performance.
• Ensure compliance with regulations and internal controls.

Skills

Process optimization

Stakeholder collaboration

Change management

Analytical skills

Project management

Effective communication

Education

Bachelor's degree in HR or related field

Master's degree or MBA (preferred)

Tools

SuccessFactors

Power BI

Tableau

RPA tools

Job description

The HR Business Process Manager is responsible for driving operational efficiency and process excellence within the Human Resources function. This role entails managing, designing, and implementing HR-related business processes, ensuring alignment with organizational goals, compliance standards, and technological advancements. The HR BPM Manager collaborates with cross-functional teams to streamline workflows, enhance employee experience, ensure data integrity, improve efficiencies, enhance data quality and accuracy, and improve overall HR Service delivery.

Your responsibilities include but not limited to -

Process Design and Optimization:

• Analyze existing HR processes and workflows (e.g. onboarding, offboarding, compensation) and identify improvements
• Redesign processes to improve efficiency, scalability, compliance and employee experience.
• Develop comprehensive documentation for end-to-end global HR processes ensuring transparency, clarity and accessibility.

Stakeholder Collaboration:

• Work closely with HR, finance, IT, business leaders, and external vendors to understand requirements.
• Act as a liaison between HR teams and technical stakeholders for process automation (e.g. robotic process automation” RPA”) and system enhancements.
• Facilitate process design workshops and change impact sessions with relevant stakeholders.

Business Process Implementation:

• Lead the implementation of redesigned HR processes, ensuring smooth transition from legacy systems and practices.
• Monitor implementation to address gaps or challenges in real-time.

Technology Integration and Automation:

• Partner with IT and HRIS team to identify and implement technology solutions (e.g. SuccessFactors, RPA, BI tools).
• Oversee automation projects, ensuring alignment with business objectives and compliance requirements.

Performance Monitoring and Reporting:

• Develop KPIs and dashboards to track the performance of HR processes.
• Provide periodic reports on process improvements, quality, service levels and operational efficiencies.

Risk Management and Compliance:

• Ensure all HR processes comply with labor laws, data privacy regulations, internal controls, regulatory standards, and audit requirements.
• Identify risks in current processes and recommend mitigative measures.

Change Management:

• Drive change management initiatives to embed a culture of continuous improvement within the HR team.
• Provide training, guidance, and communication materials to support during process transitions.

Minimum Qualification:

• Bachelor's degree in HR, Business Administration, Organizational Development, or a related field (Master's degree or MBA preferred).
• Minimum of 3+ years of experience in HR operations, process management, or HR transformation.
• Proven track record of leading process optimization initiatives in HR function.
• Experience with HR systems (e.g., SuccessFactors) and process automation tools (e.g., RPA).
• Strong analytical and problem-solving skills.
• Deep understanding of core HR processes and compliance frameworks..
• Excellent project management skills with the ability to manage multiple initiatives simultaneously.
• Effective communication and stakeholder management skills.
• Hands-on experience with BPM frameworks (e.g., Six Sigma, Lean, or Kaizen).
• Technical aptitude with automation tools, BI software, and data visualization tools (e.g., Power BI, Tableau).

Preferred Qualification:

• Successfully implemented and optimized HR processes aligned with business and compliance requirements.
• Tangible improvements in service delivery, employee satisfaction, operational efficiency, and process scalability.
• Comprehensive process documentation, ensuring ease of use and compliance.
• Enhanced cross-functional collaboration through integrated HR workflows and technology.
• Certified Business Process Management Professional (CBPP), Six Sigma Green/Black Belt, Project Management Professional (PMP), SHRM-CP, SHRM-SCP, or similar HR certification