Housekeeping Supervisor

InterContinental Kuala Lumpur; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prestigious hotel in Kuala Lumpur is looking for a Housekeeping Supervisor who will coordinate the housekeeping operations and ensure high-quality service to hotel guests. The ideal candidate should possess prior housekeeping experience and the ability to communicate in English, promoting teamwork within a vibrant hotel environment.

Qualifications

• Previous housekeeping experience preferred.
• Ability to speak English is preferred.

Responsibilities

• Coordinate housekeeping operations and staff.
• Provide ongoing training and coaching to housekeeping employees.
• Respond to guest complaints and special requests.

Skills

Basic reading skills

Basic writing skills

Basic math skills

Teamwork

Communication

Job description

As Housekeeping Supervisor, you’ll coordinate the housekeeping operation and staff to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

1. Plan and lead team meetings to provide coaching around new procedures, policies, and areas of need, as well as pre-shift meetings to review information pertinent to the day’s activities.
2. Promote teamwork and quality service through daily communication and coordination with other departments, including Front Office, Guest Relations, Maintenance, and Food and Beverage.
3. Provide ongoing training, coaching, and counseling to all housekeeping employees.
4. Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
5. Respond to guest complaints and special requests, ensuring corrective actions are taken to achieve complete guest satisfaction.
6. Manage the day-to-day operation of the housekeeping department, including directing and overseeing the work of staff.
7. Clean and service assigned rooms or areas according to established standards, including making beds, dusting, vacuuming, cleaning bathrooms, and removing trash.
8. Assist with deep cleaning projects and other duties as assigned.
9. Coordinate the security of lost and found items with other departments if responsible.
10. Plan, schedule, organize, and oversee work to ensure proper coverage, timely completion, and satisfactory performance.
11. Serve as “manager on duty” as required.

What we need from you

• Basic reading, writing, and math skills. Previous housekeeping experience and ability to speak English are preferred.

How do your skills match this job?

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