Housekeeping Supervisor

PREMIERE HOTEL KLANG; George Town; On-site; MYR 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Housekeeping Supervisor to lead their housekeeping team. In this pivotal role, you'll ensure the highest standards of cleanliness and guest satisfaction in all rooms. Your leadership will guide staff in maintaining operational excellence, while your attention to detail will guarantee compliance with hotel policies. This position offers a competitive salary, performance-based bonuses, and comprehensive healthcare coverage, making it an exciting opportunity for those passionate about hospitality. Join a dynamic team where your contributions will enhance guest experiences and uphold the hotel's esteemed reputation.

Benefits

Competitive salary

Performance-based bonuses

Comprehensive healthcare coverage

Discounts on hotel stays and dining

Qualifications

• Experience in housekeeping or hospitality management.
• Strong leadership skills and ability to train staff.

Responsibilities

• Supervise daily operations and staff performance in housekeeping.
• Inspect rooms and ensure compliance with hotel standards.
• Attend to guest requests and complaints promptly.

Skills

Supervision

Training

Guest Relations

Inventory Management

Education

High School Diploma

Hospitality Management Certification

Job description

The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department, focusing on maintaining high standards of cleanliness and guest satisfaction in guest rooms. This role involves supervising staff, inspecting rooms, and ensuring compliance with hotel policies and procedures.

Job Description:

1. Assist in preparing work schedules for Housekeeping Attendants (Rooms).
2. Organize assigned work and issue verbal and written instructions to staff to ensure tasks are performed efficiently.
3. Prepare necessary forms for Housekeeping Attendants to carry out their duties.
4. Check all occupied, departure, and vacant rooms.
5. Supervise all Housekeeping Attendants (Rooms) and conduct daily inspections.
6. Report rooms ready for occupancy to the Housekeeping Office promptly, regardless of occupancy status.
7. Inspect VIP rooms for special treatment requirements.
8. Check occupied rooms at 2:00 p.m., especially those with 'Do Not Disturb' signs; contact guests to offer assistance and report any issues, such as guest illness, to senior staff.
9. Oversee turn-down service starting from 7:00 p.m.
10. Schedule and supervise room projects or special cleaning tasks.
11. Collect lost and found items from Housekeeping Attendants.
12. Ensure staff performance meets hotel standards of quality.
13. Train staff, including new employees and ongoing training for existing staff to improve performance.
14. Attend to guest requests and complaints promptly.
15. Instruct staff on careful handling of furniture, supplies, and equipment, and proper care of walls, floors, carpets, and fixtures.
16. Maintain order and serviceability of storage areas and equipment used by Housekeeping Attendants.
17. Control the use of supplies and maintain up-to-date inventory records.

What we offer:

1. Competitive salary and performance-based bonuses
2. Comprehensive healthcare coverage and insurance plans
3. Discounts on hotel stays and dining
4. 1.0 Service Point