Housekeeping Room Supervisor (Hotel Indigo Kuala Lumpur On The Park)

InterContinental Hotels Group; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hotel group in Kuala Lumpur is seeking a Housekeeping Room Supervisor to supervise housekeeping standards and procedures. You will manage room inspections, handle guest requests, and ensure effective communication with the front office. The ideal candidate has supervisory experience and a strong understanding of housekeeping operations. Join us and start your journey in hospitality today!

Benefits

Career development opportunities

Qualifications

• Bachelor's degree or equivalent experience in hospitality is preferred.
• Proven experience in a supervisory role.
• Strong knowledge of housekeeping procedures and standards.

Responsibilities

• Supervise housekeeping standards and procedures.
• Manage room allocations and inspections.
• Coordinate guest requests and maintain communication with the front office.

Skills

Supervision

Communication

Problem-solving

Time management

Job description

Housekeeping Room Supervisor (Hotel Indigo Kuala Lumpur On The Park)

Hotel: Kuala Lumpur on the Park (KULPK), No. 5, Jalan Puncak, Lorong P. Ramlee Banda, 50250

• Supervise the implementation of housekeeping standards and procedures in relation to:
• Cleaning service
• Recommended changes to these standards and training needs on an ongoing basis
• Maintain a current and thorough knowledge of all housekeeping systems
• Open and close the shift and ensure effective shift hand over
• Distribution and collection of keys
• Management of all incoming and outgoing calls
• Solve employee grievances
• Perform Room allocations
• Perform Room inspections
• Liaise with Front Office for guest and hotel requirements
• Ensure guest valet is processed and delivered in a timely manner
• Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
• Manage all special requests made by guests
• Ensure consistency within the department
• Management of lost property for the hotel
• Ensure you have complete knowledge of room types, layouts and facilities
• Manage storage areas
• Maintain adequate stock levels
• Complete stock takes as required
• Maintain stock levels
• Conducts shift briefings to ensure hotel activities and operational requirements are known

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.