Housekeeping Manager (Boutique Hotel)

Kloe Hotel; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A boutique hotel in Kuala Lumpur is seeking a dynamic Housekeeping Manager to lead the team in providing exceptional guest service and upholding core values. Responsibilities include overseeing housekeeping operations, enhancing guest satisfaction, and fostering a supportive work environment. Ideal candidates should hold a degree in Hospitality Management and possess a minimum of 3 years of experience in a similar role.

Qualifications

• Minimum of 3 years of experience in a Housekeeping Manager role within the hospitality industry.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Open-mindedness and willingness to consider new ideas and perspectives.

Responsibilities

• Lead and motivate the housekeeping team.
• Oversee and enhance all housekeeping operations.
• Handle guest complaints and concerns effectively.

Skills

Leadership skills

Communication skills

Interpersonal skills

Proficiency in Google Workspace

Hospitality management knowledge

Education

Bachelor's degree in Hospitality Management or related field

Job description

Overview

We are seeking a dynamic and experienced Housekeeping Manager to lead our team in providing exceptional guest service and upholding our company's core value: Be Kind.

As the Housekeeping Manager, you will play an important role in shaping the experience of everyone who walks through our doors. You will be responsible for overseeing all housekeeping operations, ensuring guest satisfaction, while fostering a positive and supportive work environment for your team.

Core Responsibilities

• Lead and motivate the housekeeping team, providing them with the guidance and support they need to perform best in their role.
• Embody a culture of exceptional guest experience as KLoe’s Tuan Rumah, ensuring that every guest feels welcomed, valued, and well-cared for.
• Oversee and enhance all housekeeping operations, including cleanliness, timeliness, and appearance of the entire Hotel.
• Assist and manage supplier selection and liaisons, prepare and manage the annual housekeeping budget, maintain adequate par stock levels of supplies, conduct regular inventories, and develop and implement effective housekeeping systems.
• Effectively handle guest complaints and concerns, demonstrating empathy and a commitment to care for their concerns, and collaborate with other team members to solve operational issues.
• Inspect facilities daily, coordinate maintenance and special cleaning assignment schedules, ensure routine maintenance and cleanliness, organize deep cleaning schedules, adhere to safety procedures, and comply with hotel and company rules.
• Maintain open and clear communication with all departments, facilitating a collaborative and supportive work environment.

Leadership & Values Alignment

• Actively seek opportunities to exceed guest expectations and go the extra mile to make their stay memorable.
• Display genuine warmth, kindness, and hospitality in all interactions with guests and colleagues.
• Cultivate meaningful connections with guests and all team members, creating a sense of community and belonging to working like a family.
• Approach any issue with understanding and empathy, seeking solutions that address their concerns effectively. Responsible for the outcome from the solution.
• Help them grow and develop by creating a learning environment where it is safe to ask questions, make mistakes, and experiment.
• Committed to own professional development and always looking for ways to learn new things.

Qualifications

• Bachelor's degree in Hospitality Management or a related field.
• Minimum of 3 years of experience in a Housekeeping Manager role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Proficiency in Google Workspace and hotel management software.
• Open-mindedness and willingness to consider new ideas and perspectives, and not afraid to challenge own assumptions.
• Enjoy sharing knowledge with others and helping others learn.
• Recognizes personal strengths and areas for improvement, actively seeking feedback and opportunities for growth.
• Coachable and capable of helping others develop as a potential leader.
• Possesses a natural curiosity and an intrinsic desire to continually learn and develop new skills and knowledge.
• The position is only open for Malaysian / Malaysian residents with valid working permit.

We thank all applicants for your interest towards the role. Due to the volume of applications, only shortlisted candidates will be contacted. You may consider your application unsuccessful if you do not hear from us after 30 days from the date of your application.

Company & Culture

Kindness of Strangers is a hospitality company built around the notion of offering kindness to people we don’t know, especially if you’re miles away from home. We believe that kindness is a language that can be universally understood. We spread kindness by creating little pockets of calm, balance and social connection.

In 2009, we began in hospitality by refurbishing a row of crumbling pre-war high-street shops into a modern, light-filled backpackers hostel, BackHome. We then cooked up LOKL Coffee, a brunch destination for travelers exploring our historic neighbourhood. Ten years in, our hopes and dreams are finally coming to bloom with KLoé, a boutique hotel dedicated to KL’s creative community.

Our ventures share common values:

• We occupy buildings with character.
• We are sensitive to our environment and heritage.
• We celebrate our city’s culture and creative community.
• We do our best to uplift our neighbours.

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