Housekeeping Manager

PREMIERE HOTEL KLANG; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hotel is seeking a Housekeeping Manager to oversee the housekeeping team and ensure the maintenance of cleanliness and service standards. This full-time role involves managing staff, inventory control, and ensuring guest satisfaction through effective operational management.

Qualifications

• Proven experience as a Housekeeping Manager or similar role in hospitality.
• Ability to work in a fast-paced environment and manage a team.

Responsibilities

• Supervise and lead the housekeeping team and provide training.
• Manage and maintain high service standards across all cleaning areas.
• Conduct inspections to ensure cleanliness and address guest concerns.

Skills

Leadership

Organizational skills

Problem-solving

Attention to detail

Job description

Key Responsibilities:

Team Leadership & Training
• Supervise and lead the housekeeping team, including room attendants, public area cleaners, and laundry staff.
• Provide training and guidance to maintain high service standards and efficiency.
• Conduct daily briefings and performance evaluations to ensure staff productivity.

Operational Management
• Ensure all guest rooms, public areas, and back-of-house spaces are cleaned and maintained according to hotel standards.
• Monitor daily room status, occupancy reports, and cleaning schedules to optimize workflow.
• Oversee laundry operations, linen inventory, and proper stock management.
• Implement and maintain effective housekeeping procedures and quality controls.

Guest Satisfaction & Quality Control
• Conduct regular inspections of rooms and public areas to ensure cleanliness and readiness.
• Address guest requests, concerns, and complaints promptly and professionally.
• Work closely with the Front Office and Maintenance teams to ensure a seamless guest experience.

Inventory & Cost Control
• Manage housekeeping supplies and ensure proper stock levels are maintained.
• Monitor budget and control costs while maintaining quality service.
• Implement sustainability practices to reduce waste and improve efficiency.

Safety & Compliance
• Ensure all housekeeping operations comply with health, safety, and hygiene standards.
• Train staff on safety protocols, including proper handling of cleaning chemicals and emergency procedures.

Requirements:
• Proven experience as a Housekeeping Manager or a similar role in the hospitality industry.
• Strong leadership, organizational, and problem-solving skills.
• Attention to detail and a commitment to maintaining high cleanliness standards.
• Ability to work in a fast-paced environment and manage a team effectively.
• Knowledge of housekeeping procedures, cleaning techniques, and inventory control.
• Familiarity with hotel property management systems is a plus.

Working Conditions:
• Full-time position with flexibility to work weekends and public holidays as required.
• Hands-on role requiring regular room and site inspections.

If you are passionate about maintaining top-tier cleanliness and enhancing guest experiences, we invite you to join our team at The Kuala Lumpur Journal Hotel!