Housekeeping Attendant - Laundry

Hilton Worldwide, Inc.; Putrajaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

Hilton Worldwide, a leading global hospitality company, seeks a Housekeeping Attendant in Malaysia. This role involves managing guest requests, overseeing operations in housekeeping, and ensuring exceptional cleanliness standards. The ideal candidate will have excellent communication skills and previous laundry experience, contributing to Hilton's mission of delivering outstanding guest experiences.

Qualifications

• Experience in laundry preferred.
• Commitment to high cleanliness standards.

Responsibilities

• Manage guest requests and oversee housekeeping operations.
• Control departmental operations such as scheduling and incident reporting.
• Ensure high cleanliness standards and provide excellent guest service.

Skills

Planning and organizational skills

Effective oral and written communication

Good interpersonal skills

Attention to detail

Customer service standards

Tools

Microsoft Office

Job description

A Housekeeping Attendant supports all Housekeeping and Laundry operations by managing guest requests and delegating tasks among team members to ensure efficient service and an exceptional guest experience.

What will I be doing?

As a Housekeeping Attendant, you will assist the Housekeeping and Laundry teams by overseeing daily activities, delegating tasks, and maintaining high standards of cleanliness and service within the hotel. Your responsibilities include:

• Ensuring high operational standards in Housekeeping and Laundry as per hotel brand standards.
• Monitoring the appearance, standards, and performance of team members, focusing on training and teamwork.
• Providing excellent guest service.
• Managing room availability and release for guest service, in coordination with Floor Housekeeping Supervision.
• Controlling departmental operations such as employee scheduling, key management, incident reporting, and linen and uniform handling.
• Checking guest information in CRM to meet their preferences and requests timely.
• Requesting flowers and embroidery for special occasions and linen personalization.
• Managing the monthly Lost and Found and donations.
• Checking and coordinating uniform cleaning and repairs.
• Overseeing document and personnel movement within the department, and managing daily linen release from Laundry.
• Handling guest laundry releases and monthly laundry expense reporting.
• Replacing Laundry Attendants during absences or days off.

What are we looking for?

A Hilton Housekeeping Attendant works on behalf of our Guests and collaborates with team members. To succeed, you should demonstrate:

• Planning and organizational skills.
• Effective oral and written communication.
• Previous laundry experience.
• Good interpersonal skills.
• Intermediate proficiency with computers, including Microsoft Office.
• A commitment to high customer service standards.
• Excellent cleanliness standards.

Preferred qualities include:

• Ability to work well in a team.
• Strong attention to detail.
• Positive attitude.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels to extended-stay suites. For nearly a century, Hilton has provided exceptional service, amenities, and value to travelers worldwide. Our mission is "to fill the earth with the light and warmth of hospitality," driven by our team members who create memorable experiences every day.