Housekeeping Attendant

InterContinental Hotels & Resorts; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hotel chain in Kuala Lumpur seeks a Room Attendant to maintain cleanliness and comfort in guest rooms. The role involves daily room preparation, guest interactions, and ensuring high service standards. Ideal candidates should have strong attention to detail, basic English skills, and a friendly demeanor.

Qualifications

• Able to speak, read and write Basic English.
• Strong customer interaction abilities.
• Demonstrated attention to detail in housekeeping tasks.

Responsibilities

• Clean and prepare guest rooms daily.
• Replenish room supplies and change linens.
• Respond promptly to guest requests.

Skills

Attention to detail

Creative flair

Physical stamina

Time management

Communication skills

Job description

A Room Attendant ensures guest rooms are clean, comfortable, and well-maintained, providing a pleasant and welcoming experience for hotel guests. Room Attendant play a key role in maintaining the hotel's reputation for cleanliness and service.

Your Day To Day

Clean and prepare guest rooms daily, including making beds, dusting, vacuuming, and washing bathrooms according to the IHG Way of Clean 5-S standards.

Replenish room supplies, such as toiletries, towels, and other amenities

Change bed linens and towels, ensuring they meet hotel cleanliness standards.

Set up towel art and decorate rooms for guests with special occasions, such as anniversary, birthday, long-stay guests, VIPs, and IHG Ambassadors or members, to deliver personalized service and create a memorable experience.

Ensure room cleanliness meets or exceeds IHG brand standards.

Inspect rooms for damages or items needing repair and report them to the supervisor.

Handle lost and found items in line with hotel procedures.

Provide turndown service when required, including placing special amenities for guests.

Respond promptly to guest requests, showing professionalism and attention to detail.

Deliver IHG True Hospitality by inspiring and creating unforgettable moments for all guests, ensuring that every interaction reflects warmth and care.

What We Need From You

Attention to detail and a commitment to cleanliness.

Creative flair to set up towel art and room decorations that enhance the guest experience.

Physical stamina to perform repetitive tasks and manage room cleaning duties efficiently.

Strong time management skills to ensure tasks are completed on schedule.

Friendly and professional attitude toward guests and team members, embodying the IHG values.

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Able to speak, read and write Basic English.

How Do I Deliver This?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHGhotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.

True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? How many years' experience do you have as a Housekeeping Attendant?

What can I earn as a Housekeeping Attendant