Housekeeping Administrative Assistant

Four Seasons Hotel; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Four Seasons Hotel Kuala Lumpur is seeking a Housekeeping Administrative Assistant to support daily operations and ensure high standards of cleanliness. The role involves managing guest requests, providing clerical support, and coordinating activities within the housekeeping department, all while promoting a service-oriented environment.

Benefits

Competitive salary and comprehensive benefits package

Excellent training and development opportunities

Complimentary accommodation at Four Seasons Hotels

Complimentary meals for employees

Qualifications

• Must have minimum 2-3 years experience in a similar role.
• Knowledge of housekeeping operations is essential.
• Ability to speak, read, and write Bahasa Malaysia and English.

Responsibilities

• Assist with daily administration of housekeeping department.
• Handle guest requests and follow up for satisfaction.
• Maintain clerical duties and manage inventory for housekeeping.

Skills

Communication

Problem Solving

Team Collaboration

Tools

Opera PMS

Microsoft Office Suite

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.

Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team.

About Four Seasons Hotel Kuala Lumpur

Four Seasons Hotel and Residences is located in the Golden Triangle neighborhood, Kuala Lumpur’s thriving business and financial district. The Hotel is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur.

The latest addition to the city’s dramatic skyline and a vibrant hub for both business and leisure travelers, Four Seasons Hotel Kuala Lumpur will be conveniently located in close proximity to the city’s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a “city within a city,” the KLCC will offer designer shopping, fine dining, and the best of the city’s electric nightlife. The Hotel will also overlook the KLCC Park and be directly connected to the esplanade, allowing guests to take full advantage of the Park’s 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track.

An exciting addition to Kuala Lumpur’s culinary scene, the Hotel will introduce several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers.

The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.

Four Seasons Hotel Kuala Lumpur will offer both international and regional travelers an urban complement to the existing Four Seasons Resort in Malaysia, the award-winning Four Seasons Resort Langkawi.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 133 hotels and 57 private residences in major city centers and resort destination in the world, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

Housekeeping Administrative Assistant

The Housekeeping Administrative Assistant assists with the daily administration and operation of the housekeeping department and supports the managers, supervisors, and associates in achieving the highest quality of cleanliness towards guest room and managing proper inventory for Housekeeping Department. This position is responsible for answering and following up on guest requests, allocating daily duties, perform clerical/secretarial duties, and maintenance of the housekeeping office.

Responsibilities:

• Ability to walk and/or stand during entire shift or for long periods of time.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

• Approach all encounters with guests and associates in a friendly, service-oriented manner according to Four Seasons Golden Rule.

• Maintain a professional, warm, and friendly working relationship and promote open lines of communication with managers, associates and other departments.

• Ensure all guest calls are completed within a timely manner and follow up to ensure satisfaction; as well as answer all housekeeping phones ensuring messages are directed to the proper person.

• Utilize and maintain the time and attendance system and applicable property processes to schedule all department associates and department daily, weekly, bi-weekly information to include all hours worked and modify information when applicable.

• Maintain compliance with attendance policy by documenting all accrued and merit attendance points on each associate's attendance calendar and submit appropriate counselling notices as identified in the policy to corresponding manager for associate signature.

• Provide clerical/secretarial and administrative support for the housekeeping department, including data input, filing, tracing, answering telephones, printing reports, payroll, and departmental records/logs.

• Run and maintain boards, keeping the supervisors up to date with arrivals, departures, rush rooms and guest service equipment.

• Communicate effectively and coordinate efficiently all housekeeping work with related departments such as Front Office and Engineering.

• Prepare all purchase orders and ensure proper delivery upon approval signatures.

• Conduct random inventory audits.

• Ensure accurate coding and processing of all invoices.

• Generate monthly reports identifying current and budgeted cost of chemicals, equipment and supplies.

• Compile and file daily housekeeping reports, including forwarding any necessary reports to management.

• Ensure Lost & Found procedures are being follow by housekeeping team according to Four Seasons standards at all times.

• Participate in departmental meetings, briefing and trainings as required by management.

• Perform other housekeeping duties as requested from management.

• Comply at all times with Safety, Security and Hygiene standards and regulations to encourage safe, clean, and efficient hotel operations.

Qualifications:

• Must have a firm knowledge of housekeeping operations and must have a minimum of 2-3 year of experience as a in a similar role in an international hotel or resort.

• Has knowledge and/or experience of working with Opera PMS.

• Ability to understand above average computer equipment and applications to include but not limited to: Microsoft Office Suite, Excel, and Four Seasons Property Management Systems.

• Able to work a flexible schedule with the ability to work all shifts, weekends and holidays as per business demands and needs.

• Must be able to speak, read, and write Bahasa Malaysia and English.

• Must have the right to work in Malaysia.

What We Offer:

• Competitive salary, wages, and a comprehensive benefits package

• Excellent training and development opportunities

• Complimentary accommodation at other Four Seasons Hotels and Resorts

• Complimentary dry cleaning for employee uniforms

• Complimentary employee meals

Work Type: Full Time

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

What to expect: You will……

Be a champion of the Golden Rule: Do unto others as you would have them do unto you

Be part of a cohesive team with opportunities to learn, grow and develop

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence

Visa sponsorship is not available for the role. Due to strict work permit regulations, position is applicable to local candidates or candidates with Malaysian Permanent Resident status holder only. Only successful candidates will be contacted.