Hotel Receptionist / Hotel Front Office

Artisan Hospitality Group; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

Join a forward-thinking hospitality group as a Hotel Receptionist, where you will play a vital role in creating memorable experiences for guests. In this dynamic position, you will manage check-ins and check-outs, provide outstanding customer service, and ensure that every guest feels welcomed and valued. Your ability to handle guest inquiries and promote hotel services will be essential in maximizing occupancy and enhancing guest satisfaction. This is an exciting opportunity to develop your skills in a supportive environment while making a significant impact on guest experiences.

Qualifications

• Experience in customer service and guest relations.
• Knowledge of hotel operations and procedures.

Responsibilities

• Provide exceptional service to guests during check-in and check-out.
• Handle guest queries and complaints efficiently.

Skills

Customer Service

Communication

Problem Solving

Up-selling Techniques

Education

High School Diploma

Hospitality Management Degree

Tools

Property Management Systems

Front of House Equipment

Job description

As a Hotel Receptionist, you will serve on the Front Office Team, providing services for Guests to contribute to an overall exceptional experience from check-in through check-out and completing audits as required. A Hotel Receptionist significantly influences the first impressions of our Guests and is responsible for performing the following tasks to the highest standards:

1. Achieve positive outcomes from Guest queries in a timely and efficient manner.
2. Ensure an efficient reception experience for Guests, including check-in/out and completing audit procedures, as required.
3. Keep the Guest Service Manager fully informed of any relevant feedback from guests and other departments.
4. Demonstrate a high level of customer service at all times.
5. Attend appropriate training courses when required and assist with the Night Team's training and development efforts.
6. Demonstrate knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary for daily duties.
7. Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
8. Use correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy.
9. Comply with hotel security, fire regulations, and all health and safety legislation.
10. Follow policies and procedures when working with front of house equipment and property management systems.
11. Follow company brand standards.
12. Assist other departments as necessary.

Additional Information

Applicants will be asked about:

• Right to work in Malaysia
• Expected monthly salary
• Qualifications
• Experience as a guest services agent
• Customer service experience
• Experience in training & development roles
• Languages spoken fluently

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