Hotel Operation Supervisor

BOUTECH HOTELS GROUP SDN. BHD.; Kuala Lumpur; On-site; MYR 42,000 - 62,000; Full time

Job summary

BoutTech Hotels Group Sdn. Bhd. in Kuala Lumpur is seeking an Operations Supervisor to support the Operations Manager by overseeing Front Office, Housekeeping and Maintenance, ensuring smooth day-to-day service and adherence to SOPs.

You will lead teams, monitor guest feedback, resolve issues swiftly, manage rosters, and coordinate across departments to maintain high cleanliness, service quality and guest satisfaction.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• Proven leadership and excellent communication skills.
• Ability to multitask and work under pressure.
• Knowledge of hotel systems and online booking platforms.
• Minimum 2–3 years experience in hotel operations.

Responsibilities

• Oversee Front Office, Housekeeping and Maintenance operations.
• Enforce hotel policies, safety, and SOP compliance.
• Monitor guest feedback and identify service improvement areas.
• Resolve guest complaints and operational issues promptly.
• Monitor staff performance, attendance and duty rosters.
• Coordinate with departments to ensure smooth workflows.

Skills

Leadership

Communication

Multitasking

Attention to detail

Time management

Education

Diploma/Degree in Hospitality Management

Tools

Hotel management software

Job description

Receive instructions and assist Operation Manager.

Supervise day-to-day operations across frontline departments, including Front Office, Housekeeping, and Maintenance.

Enforce strict compliance with hotel policies, safety, and Standard Operating Procedures (SOPs).

Ensure high standards of cleanliness, service quality and guest satisfaction.

Monitor guest feedback proactively to identify areas for operational improvement.

Resolve guest complaints and operational issues swiftly, ensuring high satisfaction and retention.

Monitor staff performance, attendance and duty roster.

Coordinate with different departments to ensure smooth workflow.

Any other duties as directed by Management/Superior from time to time.

REQUIREMENTS

Diploma/Degree in Hospitality Management, Business or related field.

Required Language (s) English and Bahasa Malaysia.

Proficiency in Mandarin will be added advantage.

Minimum 2–3 years experience in hotel operations.

Strong leadership and communication skills.

Knowledge of hotel systems and online booking platforms.

Ability to multitask and work under pressure.

Problem-solving, details oriented and fast learning capability.

Good organizational and time management skills responsible.