Hotel Manager

Ritz Garden Hotel; Ipoh; On-site; MYR 200,000 - 250,000; Full time

Job summary

Ritz Garden Hotel in Ipoh is seeking a Hotel Manager to lead operations and ensure guest satisfaction. This hands-on leadership role requires a proactive approach, with a focus on service excellence, team management, and compliance with hotel regulations. Candidates should have substantial hotel operations experience and be familiar with the Malaysian hospitality landscape.

Benefits

Competitive salary with performance-based incentives

Supportive ownership and autonomy to lead operations

Accommodation or housing allowance

Staff meals and parking provided

Medical and statutory benefits

Opportunities for growth within the group

Qualifications

• Minimum 8 years in hotel operations with 3 years in a managerial role.
• Strong leadership, people management, and conflict resolution skills.
• Excellent communication in English and Bahasa Malaysia.

Responsibilities

• Oversee day-to-day hotel operations (Front Office, Housekeeping, etc.).
• Ensure excellent guest experiences and conduct service recovery.
• Monitor occupancy, room rates, and revenue strategies.

Skills

Leadership

People Management

Conflict Resolution

Communication

Guest-Oriented

Tools

PMS Systems

Job description

Hotel Manager
Ritz Garden Hotel
Ipoh, Perak
Full-Time

Salary: RM6,000 - RM8,000/month (commensurate with experience)
About Ritz Garden Hotel, Ipoh

Ritz Garden Hotel is a well-established midscale property located in the heart of Ipoh. With over 100 rooms, F&B outlets, banquet facilities, and a loyal base of returning guests, we cater to business travelers, families, and group events. As we evolve to meet modern expectations, we are seeking a dynamic Hotel Manager to lead our next phase of growth and service excellence.

Job Summary

As Hotel Manager, you will be responsible for the overall operations, performance, and guest satisfaction across all departments. You will lead and mentor your team, maintain high service standards, ensure profitability, and act as the face of the hotel to guests, stakeholders, and the community.

This is a hands-on leadership role suited for a candidate with strong operational experience, a proactive mindset, and a deep understanding of the hospitality landscape in Malaysia.

Key Responsibilities

• Oversee day-to-day hotel operations (Front Office, Housekeeping, F&B, Maintenance, Security)
• Ensure excellent guest experiences and handle service recovery when needed
• Lead department heads, set KPIs, and drive team performance
• Monitor occupancy, room rates, and revenue strategies
• Implement and maintain SOPs across all departments
• Ensure compliance with all legal, safety, and licensing requirements
• Manage operational costs, budgeting, and P&L accountability
• Oversee property condition, cleanliness, and preventive maintenance
• Coordinate with OTA partners, travel agents, and event clients
• Collaborate with ownership on business strategy and capital improvements
• Represent the hotel in local tourism boards, business forums, and stakeholder meetings
  

Requirements

• Minimum 8 years in hotel operations, with at least 3 years in a managerial role
• Strong leadership, people management, and conflict resolution skills
• Excellent communication skills in English and Bahasa Malaysia (Mandarin is a bonus)
• Strong understanding of Malaysian hotel regulations, licenses, and compliance matters
• Familiar with PMS systems (e.g., eZee, SiteMinder, or similar)
• Hands-on, proactive, and guest-oriented leadership style
• Experience in revenue forecasting, cost control, and service quality audits
• Willing to work flexible hours, weekends, and public holidays when required
• Based in or willing to relocate to Ipoh, Perak
  

What We Offer

• Competitive salary with performance-based incentives
• Supportive ownership and autonomy to lead operations
• Accommodation or housing allowance (for outstation candidates
• Staff meals and parking provided
• Medical and statutory benefits
• Opportunities for growth within the group