Hotel General Manager

H Elite Hotel (KB) Sdn Bhd; Kota Bharu; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hotel in Kota Bharu seeks a General Manager to spearhead all operations while ensuring top-tier guest experiences and operational excellence. The ideal candidate will have extensive leadership experience in the hospitality sector, a strategic mindset, and a passion for providing exceptional service.

Qualifications

• 15 years of progressive leadership experience in hospitality.
• Experience leading a full-service hotel for at least 5 years.
• Deep understanding of financial performance and operational KPIs.

Responsibilities

• Lead hotel operations across various departments.
• Drive guest satisfaction and business growth.
• Ensure compliance with quality standards.

Skills

Leadership

Communication

Interpersonal skills

Business acumen

Operational discipline

Emotional intelligence

Education

Bachelor's degree in Hospitality Management

MBA or Executive Education certifications

Job description

The General Manager will hold full accountability for the hotel’s strategic direction and overall operational leadership. The GM will lead and inspire cross-functional teams to deliver high-class guest experiences, elevate service standards, and optimize business performance. This role demands a forward-thinking leader with a passion for hospitality excellence, commercial acumen, and a commitment to operational excellence..

Key Responsibilities

· Lead the hotel’s entire operations encompassing Rooms Division, Food & Beverage, Finance, Sales & Marketing, and Human Capital functions.

· Provide clear strategic direction to deliver superior guest satisfaction and sustainable profitability.

· Drive business growth through sound revenue strategies, cost optimization, and operational efficiencies.

· Inspire and lead a diverse leadership team to achieve consistent service standards and operational excellence.

· Ensure compliance with brand, regulatory, and service quality standards.

· Cultivate strong working relationships with key stakeholders including ownership, the corporate office, and external partners.

Requirements

· Bachelor’s degree in Hospitality Management, Business Administration, or equivalent; MBA or Executive Education certifications preferred.

· A minimum of 15 years’ progressive leadership experience within the hospitality industry, including at least 5 years leading a full-service hotel.

· Deep understanding of hotel financial performance, P&L accountability, revenue management, and operational KPIs.

· Proven track record in managing multidisciplinary teams and executing strategic business plans.

· Excellent leadership, communication, and interpersonal skills.

· Strong business acumen, operational discipline, and emotional intelligence.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a general manager? Have you worked in a role where you were responsible for yield management? Do you have experience in a sales role? How many years of hotel management experience do you have? Have you worked in a role which requires experience with product pricing and costing strategy?

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