Hotel Front Office Coordinator

Private Advertiser; West Coast Division; On-site; MYR 42,000 - 64,000; Full time

Job summary

The CITYINN HOTEL in Kota Kinabalu, Sabah, is seeking a proactive Front Office Coordinator to manage front desk operations and deliver exceptional guest experiences. The role emphasizes smooth check-ins/outs, guest inquiries, and cross-department collaboration to ensure high standards of hospitality.

Ideal candidates will have strong communication, organizational skills, and Mandarin language proficiency, with a passion for service in a dynamic hotel environment.

Qualifications

• Excellent communication and interpersonal skills with guests from diverse backgrounds.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Proficiency in computer systems and hospitality software; willingness to learn new technologies.
• Fluency in Mandarin; additional languages such as English or Malay are advantageous.

Responsibilities

• Greet and welcome guests and manage a warm, professional first impression.
• Process check-ins and check-outs using hotel management systems and maintain records.
• Respond to inquiries and provide information about facilities, attractions and services.
• Manage room reservations, modifications and cancellations with accuracy.
• Coordinate with housekeeping, maintenance and other departments to meet guest needs.
• Handle guest complaints professionally and seek timely resolutions.

Skills

Communication

Organizational skills

Hospitality software

Customer service

Problem-solving

Mandarin

English proficiency

Flexibility

Front office experience

Job description

About the role

We are seeking a Hotel Front Office Coordinator to join our team at THE CITYINN HOTEL in Kota Kinabalu, Sabah. This is a full-time position that sits at the heart of our guest experience operations. As a Hotel Front Office Coordinator, you will be responsible for managing the front desk operations, ensuring seamless guest interactions, and maintaining the highest standards of hospitality. This role is integral to creating a welcoming environment and delivering exceptional service that sets the tone for every guest's stay with us.

What you'll be doing

• Greeting and welcoming guests upon arrival, ensuring a warm and professional first impression
• Processing check-ins and check-outs efficiently using hotel management systems and maintaining accurate records
• Responding to guest inquiries and requests promptly, providing information about hotel facilities, local attractions and services
• Managing room reservations, modifications and cancellations with attention to detail and accuracy
• Coordinating with housekeeping, maintenance and other departments to address guest needs and concerns
• Handling guest complaints professionally and diplomatically, seeking resolution that maintains guest satisfaction
• Processing payments and managing cash and credit card transactions with accuracy
• Maintaining the front desk area, ensuring it is clean, organised and presentable at all times
• Assisting with administrative tasks including filing, documentation and record-keeping
• Supporting special events and functions coordinated by the hotel
• Working shifts that may include evenings, weekends and public holidays as required

What we’re looking for

• Excellent communication and interpersonal skills with the ability to interact professionally with guests from diverse backgrounds
• Strong organisational and multitasking abilities in a fast-paced environment
• Proficiency in computer systems and hospitality software, with a willingness to learn new technologies
• Customer service excellence with a genuine passion for delivering outstanding guest experiences
• Problem-solving skills and the ability to remain calm and composed under pressure
• Fluency in Mandarin; additional languages such as English, Malay or other Asian languages are advantageous
• High level of integrity and discretion when handling sensitive guest information
• Flexibility and adaptability to changing work schedules and operational demands
• Previous experience in a hotel front office, reception or similar customer-facing role is preferred
• Knowledge of local attractions, restaurants and services in Kota Kinabalu is beneficial

What we offer

• Competitive salary package commensurate with experience and qualifications
• Opportunities for professional development and advancement within the hospitality industry
• A supportive and collaborative team environment
• The opportunity to work in a dynamic hospitality setting in a beautiful location

About us

THE CITYINN HOTEL is a premier hospitality establishment located in the heart of Kota Kinabalu, Sabah. We pride ourselves on providing exceptional service and creating memorable experiences for our guests. Our hotel combines modern comfort with warm Malaysian hospitality, offering a welcoming retreat for both leisure and business travellers. We are committed to fostering a positive work environment where our team members feel valued and supported. At THE CITYINN HOTEL, we believe that our staff are fundamental to our success, and we are dedicated to nurturing talent and promoting a culture of excellence.