Hotel Front Desk Receptionist

HOTEL VENICE SDN. BHD.; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A local hotel is seeking a front desk staff member to manage reservations and guest services. Responsibilities include handling check-ins and check-outs, addressing guest complaints, managing payments, and coordinating with housekeeping and maintenance. Ideal candidates should have prior hospitality experience and flexibility to work shifts.

Qualifications

• Experience in hospitality or customer service roles is preferred.
• Ability to handle guest complaints professionally.
• Flexibility to work various shifts required.

Responsibilities

• Familiarise with the hotel system to make reservations and perform check-in/check-out.
• Handle various forms of guest complaints with a professional manner.
• Collect payments and handle different forms of payments.
• Responsible for cash balance before and after shifts.
• Work shifts including morning, afternoon, and night.
• Amend online room rates and allotments for online bookings.
• Attend to guest needs promptly.
• Communicate with the housekeeping team.
• Report room issues to maintenance.
• Order products needed for daily operations.

Job description

Responsibilities

• Familiarise with the hotel system to make reservations and perform check-in/check-out.
• Handle various forms of guest complaints with a professional manner.
• Collect payments and handle different forms of payments (cash, debit card, credit card, virtual credit card, etc).
• Employees are required to be responsible for cash balance before and after their shift.
• Employees are required to be able to work shifts (morning, afternoon, & night).
• Amend online room rates and allotments for online bookings.
• Attend to the guest needs when needed to.
• Work closely with housekeeping team to communicate clean and dirty rooms.
• Work closely with maintenance to report room issues.
• Contact suppliers to order products needed for daily operations. For example, mineral water bottles or tissue rolls.