Hotel Booking & Sales Expert for IHG - German speaker

Teleperformance Portugal; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global service provider is seeking a Hotel Booking & Sales Expert fluent in German. Responsibilities include providing travel advice and reservation solutions, ensuring a seamless customer experience, and driving revenue. Candidates should possess strong communication skills in German and have prior call center experience. This role offers a dynamic workplace with opportunities for career progression and various perks.

Benefits

Private Health Insurance

Reimbursement of initial flight costs

Annually complimentary return flight

Possibility to live in company apartments

Complimentary organized sports activities

Qualifications

• Previous call center experience in sales and/or customer service capacity.
• Ability to use tools and resources effectively.

Responsibilities

• Provide an industry-leading voice reservation experience.
• Match products with guest needs to generate revenue.
• Assist guests with all travel-related questions.

Skills

Native level of written and verbal communication skills in German

Good knowledge of English

Social intelligence – empathy, self-awareness, cultural sensitivity

Strong web-based navigation skills

Ability to embrace technological and organizational changes

Education

High School Diploma or higher

Job description

Hotel Booking & Sales Expert for IHG – German speaker

Are you looking for your next career path for Hotel Booking & Sales Expert for IHG?

In this role, you will provide travel advice, reservation solutions and partner offers for IHG customers. You will deliver a unique travel experience to your guests and drive revenue for your hotel partners. This through your creative decisions, market insight and the help of our tools.

Are you willing to learn and develop to be the best in an ever-evolving role? Join our team!

Whomever you are, whatever you do, bring your ambition, ideas and determination and come drive our business into the future.

We need those who want to play their part and drive value. Those who want to live their dreams and embrace a world of opportunities.

Our Client

The main purpose of the InterContinental Hotels Group (IHG®) is to create Great Hotels Guests Love®. IHG is one of the most prestigious and well-known hotel brands in the world. It has 710,000 rooms over 5,000 hotels in nearly 100 countries. The 12 great and distinctive hotel brands are offering distinctive experiences to each different client, allowing everyone a great night’s sleep.

What you'll do

• Provide an industry-leading voice reservation experience by handling contacts via phone and other mediums;
• Match products with guest needs, resulting in revenue generation, brand preference and customer loyalty;
• Provide a seamless customer experience through effective use of information and tools;
• For Hotel Booking & Sales Expert for IHG, you’ll answer questions regarding prices, hotel details, reservation or payment conditions;
• Assist guests with all questions relating to “pre”, “in” or “post travel” concerns;
• Seek opportunities to improve individual and team performance;
• Help team and colleagues stay motivated and deliver goals.

What you'll need

• Native level of written and verbal communication skills in German;
• Good knowledge of English;
• High School Diploma or higher (preferred);
• For Hotel Booking & Sales Expert for IHG, you’ll need previous call center experience in sales and/or customer service capacity;
• Social intelligence – empathy, self-awareness, cultural sensitivity;
• Strong web-based navigation skills;
• Ability to embrace technological and organizational changes;
• Ability to use tools and resources to represent the geographical needs of the caller.
• Excellent work opportunity in a leading multinational company;
• Stable work and career progression;
• Intensive training and integration phase;
• Respectful and inclusive environment;
• A wealth of opportunities to progress and move business areas projects;
• Flexibility & Work/life balance for Hotel Booking & Sales Expert for IHG;
• Private Health Insurance since day one in the company;
• Reimbursement of your initial flight costs and airport pick up;
• Annually complimentary return flight to your home country (within Europe);
• Possibility to live in one of our company apartments;
• Complimentary organized sport activities and events.

Teleperformance Portugal

TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work®. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!

With more than 14 000 employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.

TP Portugal continues to grow. Join our team and find your place at TP!

Apply now

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