Host - Front Office (Reception) - Hyatt Centric City Centre Kuala Lumpur

Hyatt Group; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prominent hotel in Kuala Lumpur seeks a Front Office Host to deliver exceptional service and create memorable guest experiences. Candidates should have at least 1 year of experience in hotel operations and possess a high school diploma or equivalent in Hospitality or Tourism management. Strong customer service and communication skills are essential. This full-time position offers an hourly wage.

Qualifications

• Minimum 1 year work experience in hotel operations.
• Exceptional guest interaction skills.
• Ability to create lasting memories for guests.

Responsibilities

• Provide courteous and professional service to maximize guest satisfaction.
• Balance cash report and perform opening/closing procedures.
• Maintain regular contact with long-stay guests.

Skills

Customer service

Communication

Interpersonal skills

Education

High school certificate or degree/diploma in Hospitality or Tourism management

Job description

Overview

Host - Front Office (Reception) at Hyatt Centric City Centre Kuala Lumpur. Local, Full-time, Hourly/Entry Level Employee.

Responsibilities

• Provide courteous, professional, efficient and flexible service in accordance with the hotel’s policies to maximize guest satisfaction.
• Be able to rotate within the different subdepartments of the Rooms division, or any other departments as assigned and as necessary.
• Ensure that guests are offered the highest level of personalized service at all times and report guest complaints or problems to supervisors if no immediate solution can be found; assure follow up with guests.
• Awareness of hotel services, facilities, and promotions; knowledgeable of upselling techniques.
• Balance the cash report and remittance envelope at the end of the shift; perform opening and closing procedures; ensure that rebates and paid out vouchers have clear explanations (as applicable by role).
• Check and update the allocation of rooms for all guests and follow up on special requirements requested by guests.
• Maintain regular contact with long-stay and suite guests to ensure their stays are enjoyable.
• Maintain a high standard of grooming and hygiene at all times; maintain good rapport and working relationships with colleagues and all other departments; provide full support to Supervisors and team; perform any other reasonable duties and responsibilities as assigned.

Qualifications

• Welcome all guests and ensure they have an exceptional staying experience; create lasting memories and build relationships.
• Use personal flair and style when interacting with guests to bring the hotel’s purpose to life.
• High school certificate or degree/diploma in Hospitality or Tourism management preferred.
• Minimum 1 year work experience in hotel operations.
• Good customer service, communications and interpersonal skills.