Hospitality Specialist ( Pavilion Kuala Lumpur )

Berjaya Starbucks Coffee Company Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading coffee chain in Kuala Lumpur is looking for customer-focused individuals to join their team. The ideal candidate will possess a minimum diploma and have 1-2 years of experience in a high-end service-related industry. Responsibilities include engaging customers, assisting with product selections, and maintaining a positive brand image. The company offers benefits including employee meals, medical insurance, and career advancement opportunities.

Benefits

Employee meals & beverage

Paid leaves, Medical & Insurance

Learning & Career Advancement

Employee Discount

Uniform provided

Qualifications

• 1-2 years of working experience in high-end service-related industry.
• Enthusiastic with a positive and patient attitude.
• Strong interpersonal and communication skills.

Responsibilities

• Welcome customers in a friendly manner and create a positive impression.
• Engage customers through sampling sessions to boost product attention.
• Assist customers in selecting products and resolving inquiries.

Skills

Customer service

Interpersonal skills

Communication skills

Observant

Education

Minimum Diploma studies in any field

Job description

Job Responsibilities

• Welcomes our customers in a friendly and professional manner and presents a positive first impression, synonymous with company’s brand image.
• Proactively engages customers through frequent and spontaneous sampling sessions to create attention for company’s products.
• Interacts with customers, ascertains their needs and serves customers by helping them select products and merchandise and assisting with inquiries or concerns.
• Supports company sales through engagement with customers, suggestive selling and sharing product knowledge.
• Offers recommendations to continuously improve customer experience.
• Supports the implementation of company’s programs / events - organizing / participating / emceeing.
• Follows company’s operational policies and procedures and reports essential information to superior.

Job Requirements

• Minimum Diploma studies in any field with 1-2 years of working experience in high-end service-related industry e.g. hospitality, FB, airlines, retail sales, etc.
• Enthusiastic with a positive and patient attitude and possess a flair for customer service.
• Strong interpersonal and communication skills with ability to foster relationships with all levels of customers.
• Observant and able to evaluate environment and customers for cues.
• Pleasant demeanor, well-groomed, physically fit.
• Positive attitude, patient and proactive. Able to “think on your feet”.
• Maintains regular and consistent attendance and punctuality and available to work flexible hours.

Job Benefits

• Employee meals & Beverage
• Paid leaves, Medical & Insurance
• Learning & Career Advancement
• Employee Discount
• Uniform provided