Hospitality Specialist (Kuala Lumpur)

Berjaya Starbucks Coffee Company Sdn Bhd; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

A leading coffee company seeks a Customer Service Associate in Kuala Lumpur. In this role, you'll engage with customers, provide product recommendations, and ensure a welcoming environment. The ideal candidate will have a Diploma and experience in high-end services, demonstrating strong customer service skills and a positive demeanor.

Benefits

Dental and vision coverage

Miscellaneous allowances

Gym membership or sports benefits

Formal attire (shirts and ties)

Staff purchase discounts

Qualifications

• Minimum Diploma in any field with 1-2 years of experience in high-end services.
• Enthusiastic, with a positive attitude and strong customer service skills.
• Pleasant demeanor and well-groomed.

Responsibilities

• Welcomes customers in a friendly manner, creating positive impressions.
• Supports sales by engaging customers and suggesting products.
• Maintains cleanliness and tidiness in the store.

Skills

Customer service skills

Interpersonal skills

Communication skills

Observant

Team player

Education

Diploma in any field

Job description

Job Responsibilities

• Welcomes customers in a friendly and professional manner, creating a positive first impression aligned with the company's brand image.
• Engages customers proactively through sampling sessions to promote products.
• Interacts with customers to understand their needs, assists in product selection, and addresses inquiries or concerns.
• Supports sales by engaging customers, suggesting products, and sharing product knowledge.
• Performs store duties such as stocking merchandise, maintaining tidy arrangements, and ensuring cleanliness.
• Provides recommendations to enhance customer experience.
• Participates in the implementation of company programs or initiatives.
• Adheres to operational policies and reports relevant information to supervisors.

Job Requirements

• Minimum Diploma in any field with 1-2 years of experience in high-end service industries like hospitality, F&B, airlines, or retail.
• Enthusiastic with a positive, patient attitude and strong customer service skills.
• Excellent interpersonal and communication skills to build relationships with customers.
• Observant, able to assess environment and customer cues.
• Pleasant demeanor, well-groomed, physically fit.
• Positive, patient, proactive, and able to think quickly.
• Consistent attendance and punctuality; flexible to work early mornings, evenings, weekends, nights, and holidays.
• Team player with the ability to adapt and travel within Malaysia.

Job Benefits

• Dental and vision coverage
• Miscellaneous allowances
• Gym membership or sports benefits
• Formal attire (shirts and ties)
• Staff purchase discounts
• Working hours: Office (Monday - Friday), Retail outlets (5 days per week with shifts)