Hospitality Coordinator

SD Guthrie International; Malaysia; On-site; MYR 120,000 - 240,000; Full time

Job summary

SD Guthrie Berhad is seeking an experienced Housekeeping and Facilities Operations Lead to oversee all housekeeping and grounds across GHC campuses, villas, guest accommodations, and public areas. You will develop SOPs, enforce hygiene standards, and drive quality assurance and guest satisfaction.

You will coach teams, manage budgets and contractors, ensure safety compliance, and collaborate with maintenance, events, and facility teams to deliver exceptional hospitality and learning environments.

Qualifications

• Diploma in Business Administration, Tourism, Event Management or related field.
• 10–15 years of hospitality, guest relations, facilities or admin coordination experience.
• Strong interpersonal and communication skills in English and Bahasa Malaysia.

Responsibilities

• Lead housekeeping operations across villas, guest areas and public spaces.
• Oversee landscape maintenance and sustainability initiatives.
• Manage staffing, rosters, contractors, and inventory.
• Develop and enforce SOPs, safety and quality standards.
• Collaborate with maintenance, events and facility teams.
• Drive guest satisfaction and service excellence.

Skills

Leadership

Facilities Management

Vendor Management

Budget Monitoring

Communication

Multitasking

Education

Diploma in Business Administration, Tourism, Event Management

Tools

Microsoft Office Suite

Job description

We value our people and encourage everyone to grow professionally.

Job Description

1. Housekeeping Operations Management Lead and oversee all housekeeping operations across GHC, including villas, apartments, guest accommodations, halls, public areas, learning facilities, recreational spaces, and other campus amenities. Develop, implement, and enforce housekeeping standards, policies, Standard Operating Procedures (SOPs), and hygiene practices to ensure consistent service excellence. Establish quality assurance programs and conduct regular inspections to maintain high standards of cleanliness, presentation, safety, and operational consistency. Monitor housekeeping performance indicators and implement corrective measures to improve service delivery continuously. Oversee the resolution of guest feedback, complaints, and housekeeping-related issues to enhance guest satisfaction and overall resort experience. Collaborate closely with maintenance, hospitality, events, and facility teams to ensure seamless operational support and facility readiness.
2. Landscape and Grounds Management Lead the planning, development, and implementation of landscaping concepts that enhance the visual appeal and overall guest experience of GHC. Oversee the upkeep, cleanliness, and presentation of gardens, walkways, recreational areas, open spaces, and other outdoor facilities in accordance with GHC standards. Drive landscaping programs, beautification projects, and sustainability initiatives to maintain an attractive, functional, and environmentally responsible environment. Ensure all grounds and landscape assets are maintained in a safe, aesthetically pleasing, and operationally effective condition. Identify opportunities for continuous improvement and innovation in landscape design, maintenance practices, and resource utilization.
3. Resource Management Lead, coach, and develop housekeeping personnel, gardeners, and service contractors to achieve operational excellence and service standards. Plan manpower deployment, duty rosters, work schedules, and contractor assignments to support seven-day operational requirements. Monitor workforce productivity and optimize resource allocation to meet operational demands efficiently. Manage housekeeping and landscaping inventories, equipment, materials, and supplies to ensure uninterrupted operations and cost-effective resource utilization. Ensure contractors and service providers perform according to contractual obligations, safety requirements, and established service standards.
4. Operational Excellence, Compliance and Governance Develop, implement, and monitor operational policies, SOPs, and performance standards to achieve operational efficiency, service excellence, and sustainability. Ensure compliance with corporate governance requirements, occupational safety and health regulations, environmental standards, and company policies. Support budget planning, expenditure monitoring, cost control initiatives, and resource optimization efforts within housekeeping and landscape operations. Conduct operational audits, risk assessments, and performance reviews to identify improvement opportunities and ensure compliance with established standards.
5. Stakeholder and Guest Experience Management Drive initiatives that strengthen GHC’s reputation as SD Guthrie’s premier corporate hospitality and learning destination. Foster strong collaboration with internal stakeholders, business units, event organizers, facility management teams, and service providers to support business objectives. Support campus events, learning programs, corporate functions, and hospitality activities by ensuring facilities and grounds are maintained to the highest standards. Champion a service culture focused on guest satisfaction, operational excellence, and continuous improvement.

Key Accountabilities

• Excellence in housekeeping, hygiene, cleanliness, and landscape presentation across GHC.
• High levels of guest satisfaction and positive resort experience.
• Effective manpower, contractor, and resource management.
• Compliance with safety, environmental, governance, and operational standards.
• Continuous improvement of operational efficiency, service quality, and sustainability initiatives.
• Strengthening the image and positioning of Golden Hope Campus as a flagship hospitality and learning destination of SD Guthrie.

Job Requirements

• Diploma in Business Administration, Tourism, Event Management, or a related field, or Minimum 10–15 years of experience in hospitality, guest relations, customer service, facilities management, or administrative coordination.
• Strong interpersonal and communication skills with the ability to interact professionally with guests, clients, vendors, and internal stakeholders.
• Excellent organizational and multitasking abilities, with attention to detail and problem-solving skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and hospitality or booking management systems.
• Ability to coordinate meetings, events, visitor management, travel arrangements, and hospitality services efficiently.
• Strong customer service orientation with a commitment to providing a positive guest experience.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience in vendor management, procurement coordination, and budget monitoring is an advantage.
• Excellent verbal and written communication skills in English and Bahasa Malaysia.
• Flexible to work outside normal business hours when supporting events or special functions.

SD Guthrie Berhad (SD Guthrie) is one of the world’s leading producers of Certified Sustainable Palm Oil (CSPO), representing approximately 12% of the global market share (as of 31 December 2022). We are listed on Bursa Malaysia. Supported by a large institutional base, we are a strategic company of Permodalan Nasional Berhad, Malaysia’s largest unit trust company and our major shareholder. With over two centuries of heritage, SD Guthrie has evolved into an integrated company operating throughout the entire spectrum of the palm oil value chain. Our dedicated workforce of more than 84,000 employees across 12 countries serve customers in over 90 countries worldwide. We operate 234 plantation estates in Malaysia, Indonesia, Papua New Guinea, and the Solomon Islands, supported by 11 refineries globally with a total refining capacity of 4 million metric tonnes per year. Our downstream businesses engage in trading, manufacturing, and sales of a diverse range of palm oil derivatives, including oleochemicals, biodiesel, and nutraceuticals. We are equipped with 5 R&D Centres, 3 Innovation Centres, and 1 Genetic Testing Facility to support our R&D efforts spearheaded by lab scientists, data engineers, and tech innovators. Our focus is on next-gen robotics and tech-driven solutions for the palm oil and agri-business sector, alongside renewable energy initiatives. We are the world’s first palm oil company to have our net‑zero GHG emissions reduction targets approved by the Science Based Targets initiative (SBTi).