Homestay Operations Executive

Nai Hospitality (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A vibrant homestay business in Kuala Lumpur seeks an Operations Executive to manage guest interactions, oversee housekeeping, and ensure smooth operations. This full-time role offers a dynamic work environment, opportunities for personal growth, and the chance to shape the future of homestays in Malaysia. Ideal for motivated individuals ready to thrive in hospitality.

Benefits

Free parking

Free meals

Generous bonuses for high performers

Qualifications

• Fluency in English required; fresh graduates encouraged to apply.
• Experiences in customer service are a plus.
• A pleasant personality is essential for customer interactions.

Responsibilities

• Attending to guests' inquiries through online and phone channels.
• Supervising cleaning and housekeeping in the homestay.
• Organising maintenance tasks with in-house technicians.

Skills

Customer Service

Fluent English

Pleasant Personality

Education

Hotel Management Diploma or Degree

Job description

You are about to be employed and loved unconditionally!

(Edit: with the condition if you are not awfully clumsy, forgetful, annoying, excessively incompetent and boring)

We are looking for motivated and highly committed Operation Executive(s) to help manage and expand a fast-growing homestay business. Fast growth means fast promotions for the best candidates.
Also proud to be the first home management partner of Homes & Villas by Marriott Bonvoy in Kuala Lumpur.

Full-Time position.

Why are we different:

• A place to create your own future: Homestay is a young industry. You will design the future landscape of homestay in Malaysia. We will even put your photos on the cover if you like to be photographed.
• Unlimited supply of bubble tea: Not just bubble tea but all kinds of healthy food including, but not limited to pastries, durian, and Luosifen.
• Certificate not required: We have staff with one eye and half a brain blending perfectly in the team. If you think you are qualified, drop us a line.

Instagram: https://www.instagram.com/naibnb

Company website: https://www.naibnb.com/

• Required language(s): Fluent in spoken/written English.
• Fresh graduates and SPM leavers are encouraged to apply.
• Training provided. Seniors are friendly. Really :)
• Pleasant personality with focus on excellence in customer service. Funny banter and pun wizards welcomed.
• Candidates with Hotel Management Diploma or Degree is a plus, but not required.
• Grammar Nazi is also a plus (Please, no real Nazis. Gross)

Responsibilities include:

• Attending to guests online and phone inquiries.
• Supervising cleaning and housekeeping in homestay.
• Organising maintenance tasks with in-house technicians.
• Handling administrative and reporting tasks as needed.

Things You might Enjoy:

• Fabulous work environment in a home office (Near PWTC LRT station).
• Very supportive employee environment.
• Meeting guests from all over the world.
• Company dinners, happy hours, and events.
• Management opportunities in hospitality.

Company Benefits

• Free parking
• Free meals (Breakfast & Lunch)
• Generous bonuses for high performers.

You might like working here if you enjoy:

• Working with smart, genuine people focused on the same mission.
• Being part of a team where care, honesty, and feedback are valued.
• Trying out new project ideas and creative initiatives.
• Meeting and engaging with guests from around the world.
• Learning new skills, from photo editing to language learning.
• Exploring meditation, anger management, and creative expression.
• Career growth and promotion opportunities as we expand!

Unlock job insights

Salary, number of applicants, skills match

Your application will include:

• Your expected monthly salary
• Your English proficiency level
• Customer service experience
• Years of experience as an Operations Executive
• Languages you are fluent in
• Typing speed
• Notice period with current employer
• Transportation access

Please include any relevant details if you believe this job ad is fraudulent, misleading, or discriminatory.

What can I earn as an Operations Executive?