Homestay Operation Associate

Feel Home Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the hospitality sector, Feel Home Malaysia Sdn Bhd, is seeking a full-time Homestay Operation Associate in Kuala Lumpur. The selected candidate will be responsible for managing guest inquiries, ensuring a pleasant experience, and coordinating room maintenance. Applicants with SPM and relevant experience in customer service or hospitality and strong communication skills in Mandarin, English, and Bahasa Malaysia are encouraged to apply.

Benefits

EPF contributions

SOCSO contributions

Qualifications

• Experience in customer service or hospitality preferred.
• Valid driving license required.
• Proficient in Mandarin, English, and Bahasa Malaysia.

Responsibilities

• Respond to customer inquiries professionally and efficiently.
• Assist with bookings and handle guest check-in/check-out.
• Coordinate with housekeeping team to ensure rooms are clean.

Skills

Communication

Interpersonal skills

Customer service

Management

Calm under pressure

Education

SPM or equivalent

Job description

Feel Home Malaysia Hiring! Full Time Homestay Operation Associate in Kuala Lumpur, Earn up to MYR 4,500 - Ricebowl

Fewer than 20 applicants. You still have a chance!

Posted 11 days ago • Closing 10 Jul 2025

• Applicants with SPM and related experience, including a valid driving license, are welcome to apply.
• Previous experience in customer service or hospitality is preferred.
• Strong communication and interpersonal skills.
• Ability to remain calm under pressure and resolve issues efficiently.
• Proficient in basic computer skills.
• Languages: Mandarin, English, and Bahasa Malaysia.
• Respond promptly to customer inquiries and communicate professionally and passionately with guests.
• Assist with booking inquiries, reservations, and cancellations. Ensure all guest details are accurately recorded.
• Handle guest complaints, requests, and issues with professionalism and empathy, resolving challenges promptly.
• Ensure rooms are cleaned on time, coordinating with the housekeeping team as needed.
• Record and report cleanliness and maintenance issues.
• Maintain records of guest feedback, bookings, and incidents, and assist with reporting as required.
• Meet guests for check-in/check-out and handle emergency issues when necessary.
• Benefits include EPF and SOCSO contributions.

Work Shifts:

• Afternoon Shift: 4:00 pm - 1:00 am
• Morning Shift: 9:30 am - 6:30 pm
• Middle Shift: 10:30 am - 7:30 pm

Customer Service, Hospitality, Management, Communication

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