Homestay Operation Assistant

Livin; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Homestay Operation Assistant to oversee daily operations and enhance guest experiences. The role involves supervising staff, managing guest inquiries, and maintaining high service standards. Ideal candidates are motivated, flexible, and possess strong customer service skills. Training will be provided, welcoming fresh talents eager to grow.

Benefits

Free parking

Qualifications

• Preferred tertiary education in hotel management or hospitality.
• Able to speak English and the National Language.
• Willing to learn and train; no prior experience needed.

Responsibilities

• Supervise operations team to ensure smooth daily operations.
• Identify and report maintenance issues promptly.
• Handle customer inquiries and ensure satisfaction.

Skills

Customer-oriented

Attention to detail

Flexibility

Proactivity

Education

Diploma/degree in hotel management, hospitality, or tourism

Tools

Microsoft Office

Job description

You are welcome to apply for the advertised position. Here are some of the details of the advertised position for your better understanding before you go.

We are looking for candidates who are flexible and passionate for learning and also to work with us in our dynamic and fast expanding business.

Company website: https://www.livin-thelife.com

Homestay Operation Assistant

This role is responsible for providing superior client experiences and solutions to all guests to ensure their needs and expectations are met and exceeded, and that the reputation of the Company is enhanced before/ during their stay. Key accountabilities include to handling daily operations workflows, supervise all room cleanings, identify maintenances to be done in a timely and accurate manner. Manage and resolve routine guest issues and complaints in a friendly and professional manner, ensuring guests are satisfied with resolutions provided.

Thus, you are required to work well with your Homestay Operation Executive and your teammates.

Primary Duties And Responsibilities

To supervise operations team to ensure smooth running of daily operations

To identify maintenance issues quickly and report to maintenance

To resolve daily staff performance issues and keep operations executive informed

To arrange for daily duty roaster

To handle customer and enquiry

To supervise all room cleanings

To ensure daily operation workflow run smoothly

To attend guests whenever there is an enquiry

Experience and Educational Requirements

Preferred tertiary, diploma/ degree education in hotel management hospitality/ tourisms

Able to speak English & National Language. Knowledge for other languages is an added value

Customer-oriented based

Pay great attention to detail and accuracy of work

Reliable & has sense of urgency

Willing to learn, pro-active

Have own transport (FREE parking provided)

Ability to work with minimum supervision

Knowledge in Microsoft Office is an added value

No work experience is acceptable as training will be provided

Young adults and final year of internships who are interested to take up challenges may apply

Personalities requirement

Be flexible creative and openness for learning and we will grow together

Work smart but not lazy

Have passion and motivated to go beyond

Be humble and always respect each other in work place

We share ideas and thoughts cause we emphasised team work

Let's have a try and work together...cheers!!!

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? Which of the following types of qualifications do you have? Which of the following Microsoft Office products are you experienced with? What's your expected monthly basic salary? Do you possess or have access to your own transportation? Do you have customer service experience? Which of the following languages are you fluent in? How would you rate your English language skills?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

What can I earn as an Operations Assistant