Homestay/Hotel Operations Manager cum PA (Hostel Provided)

Villa Chee; Sabak Bernam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A renowned homestay in Sabak Bernam is seeking a dynamic Homestay/Hotel Operations Manager. In this role, you will oversee all operational aspects of the villa, ensuring high standards of cleanliness, customer service, and staff management. Ideal candidates will have hospitality qualifications and relevant experience in hotel or homestay operations.

Qualifications

• At least 3 years of relevant work experience encouraged.
• Familiarity with the hotel management or homestay industry is an advantage.
• Must possess good interpersonal and communication skills.

Responsibilities

• Overseeing cleanliness and daily operations of the Villa.
• Conducting briefings with departments and handling customer complaints.
• Recruiting, training, and developing existing staff.

Skills

Interpersonal skills

Communication skills

Organization

Computer literacy

Education

Diploma in Hospitality, Tourism, or Hotel Management

Tools

Hotel reservation software

Job description

Homestay/Hotel Operations Manager cum PA (Hostel Provided)

• Responsible for overseeing the overall cleanliness and condition of the Villa.
• Oversees and plans daily operations for Housekeeping, Front Office, Maintenance, and Market.
• Conducts daily briefings with respective departments.
• Schedules tasks for the gardener and monitors the condition of the landscape.
• Ensures high standards of customer service are maintained.
• Reviews guest feedback with the leadership team and ensures appropriate corrective actions are taken.
• Implements and instills company policies, procedures, and ethics within the team.
• Handles customer complaints and queries.
• Involved in recruiting new staff, training, and developing existing staff.
• Monitors daily room occupancy to effectively manage occupancy and rates.
• Must be willing to work in Sekinchan.

Requirements

• Familiarity with hotel management or homestay industry is an added advantage.
• Candidate must possess at least a Diploma/Advanced/Higher/Graduate Diploma in Hospitality, Tourism, Hotel Management, Restaurant, or equivalent.
• Candidate must possess good interpersonal and effective communication skills, be organized, well-structured, and have computer literacy.
• Experience with hotel reservation software is preferred.
• At least 3 years of relevant work experience is encouraged to apply.
• Required languages: English & Bahasa Malaysia.