Homestay Front Desk Manager

Neofrontier Sdn Bhd; Johor Bahru; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking hospitality company as a Homestay Front Desk Manager in Johor Bahru. In this full-time role, you'll oversee front office operations, ensuring exceptional guest experiences while leading a dedicated team. Your expertise in customer service and hotel management software will be key to optimizing operations and maximizing revenue. This dynamic company offers a supportive work environment with opportunities for career advancement and a competitive salary. If you're ready to make a significant impact in the hospitality industry, this is the opportunity for you.

Benefits

EPF

Socso

Overtime Pay

Performance Bonus

Qualifications

• 3+ years in front desk or guest services in hospitality.
• Strong customer service and communication skills.

Responsibilities

• Oversee daily front office operations and guest services.
• Manage employee schedules and ensure staffing levels.

Skills

Customer Service

Communication Skills

Problem-Solving

Hotel Management Software

Interpersonal Skills

Tools

Hotel Management Software

Job description

About the role

Neofrontier Sdn Bhd, a leading hospitality company, is seeking a passionate and experienced Homestay Front Desk Manager to join our growing team in Johor Bahru, Johor. In this full-time role, you will be responsible for overseeing the day-to-day operations of our homestay accommodations, ensuring exceptional guest experiences.

What you'll be doing

1. Oversee the daily operations of the front office, including check-in and check-out processes, guest services, and reservations.
2. Ensure that all front office staff are trained and equipped to provide excellent customer service to guests.
3. Develop and implement policies and procedures for front office operations to optimize efficiency and guest satisfaction.
4. Manage room inventory and rate management to maximize revenue.
5. Resolve customer inquiries, complaints, and issues in a timely and professional manner.
6. Manage employee schedules and ensure adequate staffing levels to meet guest needs.
7. Conduct regular performance evaluations for front office staff and provide feedback and coaching for improvement.
8. Ensure compliance with all company policies, procedures, and regulations.

What we're looking for

• Minimum 3 years of experience in a similar front desk or guest services role within the hospitality industry.
• Strong customer service orientation and the ability to handle guest inquiries and complaints effectively.
• Excellent communication and interpersonal skills, with the ability to interact with guests and staff at all levels.
• Proficient in using hotel management software and other relevant computer applications.
• Knowledge of hospitality industry regulations, policies, and best practices.
• Ability to work in a fast-paced environment and multitask efficiently.
• Adaptability and problem-solving skills to handle various operational challenges.

What we offer

At Neofrontier Sdn Bhd, we are committed to providing our employees with a supportive and rewarding work environment. As a Homestay Front Desk Manager, you will enjoy a competitive salary, opportunities for career advancement, and a range of benefits, including EPF, Socso, OT & Performance Bonus.

About us

Neofrontier Sdn Bhd is a leading hospitality company dedicated to providing exceptional accommodations and experiences for our guests. With a strong presence in Johor Bahru, we are known for our innovative homestay offerings, which blend local culture and modern amenities. Join our dynamic team and be a part of our continued growth and success.

Apply now for this exciting opportunity to become the Homestay Front Desk Manager at Neofrontier Sdn Bhd.