Hiring Customer Success Specialists - Night shift only

Two95 International Inc.; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a dynamic team as a Customer Success Specialist where your proficiency in Mandarin and English will shine. This role is pivotal as you become the primary contact for customers using a popular food ordering application. You'll handle inquiries, assist with online orders, and ensure a seamless customer experience. With a focus on active listening and problem-solving, you will help maintain the brand's reputation while collaborating with your team to enhance service quality. This is an excellent opportunity for those looking to make a significant impact in customer support within a vibrant company culture.

Qualifications

• Bachelor's degree or diploma in any field is required.
• At least 6 months of customer support experience preferred.

Responsibilities

• Assist customers in placing online orders via phone.
• Provide proactive support and maintain brand reputation.

Skills

Customer service orientation

Active listening

Problem-solving

Typing speed (40wpm)

Education

Bachelor's Degree

Diploma

Tools

Microsoft Windows

Microsoft Office

Job description

Position: Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking, Writing and Reading skills

Location: Georgetown, Penang (Onsite)

Working Hours: Monday to Sunday, 12:00 am – 11:00 am (5 days per week, 8 working hours + 1 hour break)

Job Type: Full-time (Rotational Shift)

Salary: RM 3,000++ (Extra Allowances will be provided)

Overview:

The CSS is the main point of contact for customers using our client's food ordering app. They handle customer inquiries, concerns, and provide information through inbound and outbound phone calls.

Qualifications:

1. Education: Bachelor's Degree, Diploma, or equivalent in any field.
2. Work Experience: At least 6 months in customer support; call center experience is advantageous but not mandatory. Fresh graduates can apply.
3. Language: B2 level proficiency in English.
4. Interpersonal Skills: Customer service-oriented, active listening, and ability to handle inquiries professionally.
5. Technical Skills: Typing speed of at least 40wpm with 90% accuracy. Computer literate with proficiency in Microsoft Windows and Office.

Responsibilities:

1. Assist customers in placing online orders.
2. Provide support through phone calls.
3. Process payments securely.
4. Proactively support customers and maintain brand reputation.
5. Identify and escalate priority issues.
6. Collaborate with the team to improve customer support.
7. Maintain and improve service quality.